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Question

Help! Deleted user in error

  • October 22, 2025
  • 1 reply
  • 34 views

I have deleted a user in error. Please advise if I can reactivate her immediately!

1 reply

Jey Bueno Box
  • Community Manager
  • 924 replies
  • October 22, 2025

👋 Hi ​@Lisa Austin, welcome to the Box Community! I understand you need assistance with recovering a user who was mistakenly deleted.

 

To help you, I’ve submitted a support ticket on your behalf. You should receive an email shortly with your ticket number. Please reply to that case with the following details:

  • Name of the user
  • Email of the user
  • Date they were deleted


Our Product Support team will review your request and follow up via email.

 

We look forward to resolving this for you soon 😊