"This file has been moved" Error with Box Drive/Excel

Recently, I have experienced an issue where every Excel workbook I open from Box Drive will open with the message “This file has been moved. We recommend saving it now to finish moving it.”

Some things to know:

1. It only happens with Excel files, nothing else.
2. The files have not been moved as their location, name, and last modified dates all reflect that which is in Box Online.
3. Uninstalling and reinstalling Box Drive does not fix it
4. Repairing Office does not fix it

I have heard of other users having a similar issue but have not seen a resolution from Box yet regarding this.

Hi ​@User1825, 

Welcome to Box Community, and we’re glad to help! 

Try to manually reset your Box Drive application: 

New Version - To reset Box Drive on Windows 

1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
2. Run command

   “C:\Program Files\Box\Box\FS\cf\cfctl.exe" drive reset Box

   on command prompt. Files not uploaded to Box will be saved to the Desktop with a timestamp.
   1. The output should say “Box Drive reset completed successfully” at the end. If this is not so, then it may be that some files were still open and could not be deleted. Once everything is closed, a re-run of step 2 should be successful.
3. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
4. Restart the Box Drive and follow the prompt to log back in.

If you are still having trouble, open a support ticket.

 Legacy Version - To reset Box Drive on Windows 

1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
   • You may need toshow hidden folders to see \AppData.
3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
5. Restart the Box Drive and follow the prompt to log back in.

Hope it helps, and please let us know how it goes!