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move to other authenticator app

  • July 10, 2025
  • 2 replies
  • 85 views

The old Authenticator app is stopping very soon I do have a new app.

But no solution for how to transfer it to new Authenticator app.

All other I could simple transfer by scanning QR code.

 

PLEASE ADVISE ASAP!!

Best answer by Keren

This one can be seen as “solved” I deleted the authenticator app

2 replies

Rona Box
  • Community Manager
  • July 10, 2025

Hi ​@Keren

Welcome to Box Community and we’ll assist switch your authentication method!

 

I’ll go ahead and create a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

 

Thanks for posting and we look forward in getting this sorted out very soon!


  • Author
  • New Participant
  • Answer
  • July 13, 2025

This one can be seen as “solved” I deleted the authenticator app