Skip to main content
Question

I have deleted an old user and transferred their data. Why am I not seeing an available license to allocate to a new user?

  • January 5, 2026
  • 1 reply
  • 32 views
M

I recently deleted a license that was used by a former employee and transferred the data associated with them. Why am I not seeing an available license to assign? I would like to move the license that was occupied by the former employee to our new employee. Thank you, Mike

      1 reply

      Jey Bueno Box
      • Jey Bueno Box
      • Community Manager
      • January 5, 2026

      Hi ​@mcwoak, thank you for bringing this to our attention.

       

      It’s possible that the deletion was still processing, which may have caused a slight delay in freeing up the license. Apologies for the inconvenience. I can see that all your seats are now used, so I’m assuming you were able to successfully add your new managed user.


      If that’s not the case or you need further assistance, please feel free to submit a ticket to our Product Support team so they can investigate.


      Thank you!

      Terms of ServiceAccessibility statement