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Question

Client not receiving email invitations

  • January 13, 2026
  • 1 reply
  • 12 views

We are adding our client to box and his email is not receiving the invitation, trouble shooting has not helped to resolve the issue. TIA for guidance. 

1 reply

Rona Box
  • Community Manager
  • January 13, 2026

Hi ​@Cking

Welcome to Box Community, and we’re glad to assist! 

It indicates that you have already collaborated with one of our team members. Please keep an eye out and a member from the Box Product Support team will reach out to you shortly. 

 

Thanks for posting and we hope to get this sorted out very soon!