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Client not receiving email invitations

  • January 13, 2026
  • 1 reply
  • 37 views

We are adding our client to box and his email is not receiving the invitation, trouble shooting has not helped to resolve the issue. TIA for guidance. 

Best answer by Rona Box

Hi ​@Cking

Welcome to Box Community, and we’re glad to assist! 

It indicates that you have already collaborated with one of our team members. Please keep an eye out and a member from the Box Product Support team will reach out to you shortly. 

 

Thanks for posting and we hope to get this sorted out very soon! 

1 reply

Rona Box
  • Community Manager
  • Answer
  • January 13, 2026

Hi ​@Cking

Welcome to Box Community, and we’re glad to assist! 

It indicates that you have already collaborated with one of our team members. Please keep an eye out and a member from the Box Product Support team will reach out to you shortly. 

 

Thanks for posting and we hope to get this sorted out very soon!