Hello, I'm having an issue that seems fairly common. I'm unable to change my primary email address for BOX from my PGCE address to my permanent personal address.
Any help or advice is much appreciated!
Solved
Unable to Update Primary Email Address for BOX
Best answer by community-manager
Hi Keith,
Welcome to the Box Community, I'm happy to help!
If you would like to change your Primary email in Box, you need to link your preferred email as an Alias or secondary email and then you will be given an option to "make it Primary". Here's how:
1. Go to the user's profile (Initials)
2. Click Account Settings
3. Under Account tab, scroll down to "Login and Email Addresses" section
4. Click Add or Link Email
- Enter your new email address (remember the email must not be associated to a Box account) and click the Save button.
- An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.
- Once your secondary email is linked and verified, you will have the option to "Make it Primary". To make a secondary address your primary address, just click the Make Primary button.
- If the option "Make it Primary" did not appear, you just need to refresh the page for it to appear.
5. You can remove your previous email by clicking the "Remove" option on the side of it.
If you have any questions, please let me know and I will do my best to help you!
Best,
Hi Keith,
Welcome to the Box Community, I'm happy to help!
If you would like to change your Primary email in Box, you need to link your preferred email as an Alias or secondary email and then you will be given an option to "make it Primary". Here's how:
1. Go to the user's profile (Initials)
2. Click Account Settings
3. Under Account tab, scroll down to "Login and Email Addresses" section
4. Click Add or Link Email
- Enter your new email address (remember the email must not be associated to a Box account) and click the Save button.
- An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.
- Once your secondary email is linked and verified, you will have the option to "Make it Primary". To make a secondary address your primary address, just click the Make Primary button.
- If the option "Make it Primary" did not appear, you just need to refresh the page for it to appear.
5. You can remove your previous email by clicking the "Remove" option on the side of it.
If you have any questions, please let me know and I will do my best to help you!
Best,
I have a personal pro account and am unable to change primary email address. Get an error if I try to link an address.
Any help appreciated.
👋 Hi
The instructions for changing primary email address are pinned above. Please also ensure that the new email address isn’t already associated with another Box account, as each email can only be linked to one Box account.
You can check out Login and Email Addresses for more details.
If you’re still encountering an error, feel free to share the exact message so we can look into it further. You can also submit a support ticket if you need additional assistance.
Thank you, and we look forward to resolving this.
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