“Oops — that person already has a Box account”
even though I deleted the account associated with that email. What do I do? I NEED to change the email on my box account to this other email because the one currently on my account I lost access to.
Solved
Can't add/change email: "Oops — that person already has a Box account"
Best answer by Rona Box
Hi
Welcome to Box Community, and we’re glad to help!
Account deletion does not instantly unlink your email from the Box account. Instead, you should’ve release your email address by adding a different email and remove the former.
In this case, let me submit a case and someone from the Box Product Support team will reach out to provide additional assistance.
Thanks for posting, and please keep an eye out!
Hi
Welcome to Box Community, and we’re glad to help!
Account deletion does not instantly unlink your email from the Box account. Instead, you should’ve release your email address by adding a different email and remove the former.
In this case, let me submit a case and someone from the Box Product Support team will reach out to provide additional assistance.
Thanks for posting, and please keep an eye out!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.