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Admin Forum

Q&A, Conversations for Admins

  • 72 Topics
  • 127 Replies
72 Topics
Z
ZaheerNew Participant
asked inĀ Admin Forum
Files Going Missing

I have a strange intermittent issue. I currently use a Macbook and saving to a folder which syncs box to the cloud. I found some files are missing but was certain it was uploaded to the cloud. I though I was imagining but yesteday again. I saved a file from Adobe InDesign to a folder. Closed it and was gone. We had to go back and re-create all that work. Kindly advise if you can investigate the issue. It is worrying for me as if my files are going missing without my knowlegde. I wont even know what old work is missing until I hunt and see its gone. I really need to know as if Box cannot provide a solution. I will have to migrate my stuff to another service.Ā Ā 

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mike.curry
mike.curryKnown Participant
asked inĀ Admin Forum
Unable to download files/shared links not working

We have suddenly noticed that Downloading files via the web interface is not working on any files, and our public Shared Links are prompting users who view it to sign in.Ā I donā€™t see anything on the status page indicating an ongoing incident. Is anyone else currently experiencing the same thing?

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Jey Bueno Box
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Pramila VenkatNew Participant
asked inĀ Admin Forum
How to downgrade the plan

we had set up Box few years back and had a different domain name then. we had re branded and wanted to change the Box login to the new one.Ā it did not allow us to do. so had upgraded to business plus plan but even then it was not working.Ā Ā so have created a new login and uploaded the contents and have bought the business plus plan.Ā now i want to downgrade the older version to a free version as i do not want to pay twice.Ā can anyone assist me with this please as to how this can be done.Ā thank youĀ 

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Jey Bueno Box
F
flesi BoxNew Participant
posted inĀ Admin Forum
Box Drive Update! We are releasing Folder Redirection and ARM Support soon among other feature updates, Join Our Private Beta Now!!

Get ready for the next generation of Box Drive, now built on a cutting-edge technology stack for Windows! This new version is packed with a host of improvements, delivering enhanced functionality, greater stability, and a smoother user experience. Here are just a few of the exciting features and upgrades you can look forward to: Folder Redirection: Folder redirection allows you to seamlessly sync root folders from their local hard drive directly into Box, providing a more integrated experience. With this feature, users can easily change the location of a known folder to a new destination, either manually or through Group Policy. For example, the Documents folderā€”typically stored on a local driveā€”can be redirected to Box Drive, making it easy to backup and manage files stored on a user local hard drive. ARM Device Support: Microsoft and hardware manufacturers are heavily investing in ARM-based devices for Windows laptops due to their superior performance and support for Copilot (Micro

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Jey Bueno Box
Jey Bueno BoxCommunity Manager
published inĀ Admin Forum
Integrating Metadata, Forms, DocGen, and Box Apps for Seamless Content Management: A Demo by Julia Benivegna

During BoxWorks 2024, we explored key concepts such as metadata extraction, forms, Doc Gen, and Box Appsā€”essential tools for streamlining your content processes.Julia Benivegna, Senior Solutions Engineer at Box, provided an excellent demo on how these elements work together to enhance your content-centric workflows, making it easier to manage, organize, and automate your documents and data efficiently.Ā āž”Ā Watch Juliaā€™s Keynote DemoĀ ā¬…Ā Missed BoxWorks full keynote and product announcements? Watch it here!

842
DonHammons
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pcehdgllcNew Participant
asked inĀ Admin Forum
File dates in the future

Some of our files are showing dates in the future; i.e. 2101.

51
Jey Bueno Box
A
andriy boxNew Participant
posted inĀ Admin Forum
How to join private beta of Box Drive with ARM support (Cloud Files)

Box Drive Cloud Files is a new version of Box Drive on Windows that uses the native Cloud Files API as its underlying file system architecture. This will in the future enable features like folder redirection, ARM device support, better performance and reliability improvements.Ā In order to join the private beta and start using the Box Drive beta build, your administrator must sign the MBA first. You have two options to accomplish this:For a faster and more direct approach, reach out to your administrator directly so they can contact the account team to have the MBA sent and signed. Submit the request here:Ā https://forms.gle/n7FZm68Jjmskdp218Ā and we will facilitate the process.After this, we will send detailed instructions on how to enable this for beta users.Ā Thank you for your interest in beta testingĀ Box Drive!Ā 

1611
Jey Bueno Box
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casaqatzijNew Participant
asked inĀ Admin Forum
delete account

Delete this account and remove me from any lists. Ā  email linked to account: c*****@*****.com

341
Jey Bueno Box
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Enathanson BoxNew Participant
asked inĀ Admin Forum
Admin's view of trash

Hi team- should an admin be able to view a user's trash items in the content manager if the user deleted the file(s)? We've confirmed that an admin can see the trashed files under the owner's account (in the content manager) but not under the user who deleted them. Any ideas why this might be or is this not expected functionality?

384
Jey Bueno Box
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RNozNew Participant
asked inĀ Admin Forum
Sharing box folder, edit access outside my organization

Hello, I would like to do the following and am looking for process advice/feasibilityCreate and share a spreadsheet in box, send it to someone outside my organization, have them be able to open it in excel online and enter data Iā€™ve tested this and some people can edit the doc and some cannot and are asked to create a login, I donā€™t know why the difference Does this have price implications for by box account for any reason? Is it possible to turn off the option to open in google sheets so as not to cause confusion (this would disrupt existing formulas in the spreadsheet)

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Jey Bueno Box
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Charles YangNew Participant
asked inĀ Admin Forum
how to manage files and folders belongs to team / project / department

Hello Community,Ā How do you manage files and folders belonging to teams / projects / departments that need to survive beyond individual employment and its ownership?Ā Ā GCP has a concept of ā€œShared Folders.ā€Ā Ā It changes permission and ownership to become ā€œManagerā€ instead of owner.Ā I am not sure if there is a way in BOX to do this clear cut and straight forward.I apologize if there is another thread already discussing this concept. Please point me to a way to a solution.Thanks.

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Evy
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hiinoueNew Participant
asked inĀ Admin Forum
Editing a Spreadsheet:

When I try to edit a spreadsheet in Box, I get the following message:"You need a Google Workspace account to edit work files."I have a Google Workspace Business Starter subscription. Even when I log in to Google and try to open it, I get the same error and can't open the spreadsheet.Could you please provide a solution?

251
Jey Bueno Box
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DillardB BoxNew Member
asked inĀ Admin Forum
Blocking IP Addresses

Is it possible to block IP addresses for accessing our Box environment? I know through Shield we can set up alerts based on IP location, but not a specific IP address (at least to my knowledge).Ā 

1463
Jey Bueno Box
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MONOGrantNew Participant
asked inĀ Admin Forum
Will removing excess data, versions improve performance?

We have been on Box for almost 8 years and have around 275TB of data and shuffle around 8.5TB/month. Much of that is legacy data archived on service accounts and files with manyĀ versionsĀ no longer relevant. Keynote collaboration for example saves hundreds if not thousands of versions of our files as we build decks...but weā€™re not reverting or looking at hundreds of versions of files that were presented 5 years ago.Ā Iā€™ve written a script to prune out old versionsĀ and will leave behind the 3 most recent versions plus 7 additional versions spaced out over the fileā€™s life. In this way, I can find an archive folder with data many years old, provide that to my script, let it search, sort, andĀ remove the excess data no longer needed.Ā Other than reducing extra junk on the platform, will removing unneeded data (most of which is not visible to many users and stored only in service accounts for archival purposes) improve the performance on Box? Specifically navigation and search. Is it better to

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Jey Bueno Box
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KabinBMNew Participant
asked inĀ Admin Forum
Use of Content Delivery Network (CDN) in Box

Is Content Delivery Network (CDN) being used in Box? When I upload any file in any folder in Box, does it get cached all across the world and the user who downloads the file gets it from his/her nearest location (and therefore reduces the latency to a great extent) ?Ā If that is so, it would be great if you can direct me to the right box documentation area / link.

181
Jey Bueno Box
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btempleNew Participant
asked inĀ Admin Forum
Locally Cached Files & Security

When you add or open a file in Box Drive,Ā Box copies the file into the Drive cache folder, which creates a local copy of the file.Ā Box has also confirmed that this cache folder is not encrypted.Ā If you work for an organization that must keep sensitive data off of local machines, what is your work around? We thought using only the Box Online option and restricting Box Drive usage was an option but all files still open locally.Ā The entire purpose of Box is to eliminate the need for sensitive data to be saved on local machines, but because of how the cache folder operates, that is not possible.Ā 

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Jey Bueno Box
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LoganNew Participant
asked inĀ Admin Forum
Confirmation email not going out

I added a new user and they arenā€t getting the activation email. Have tried multiple times.

341
Jey Bueno Box
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DG InsightNew Participant
asked inĀ Admin Forum
Manage User email address

Managed Users email address no longer a valid email address. Ā Tried to update but input new email incorreclty and it is still waitng for verification. Ā  Went Ā to edit with correct email address and receive a Ā message stating that an account already exists for that email. Ā How do I fix the primary email address?

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Jey Bueno Box
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NSCFPDNew Participant
asked inĀ Admin Forum
Can you prevent windows users from saving files locally in folders they are not allowed to modify?

We keep having problems with users using Box Drive on Windows who forget what folders they are allowed to save files to.Ā  E.g. theyĀ  edit a file in, or save a file to, a folder that they only have viewer access to.Ā  The file IS saved, and Box does flag an error, but most users donā€™t understand the error and/or ignore it.Ā  The file is resident on the local disk of that user but it is not uploaded to the Box cloud, not available to others, etc.It would be helpful if the write permission to such a folder was denied, i.e. if the user were to get an error on the save that said ā€œyou canā€™t write hereā€, then theyā€™d be aware of the error and could go and save their file wherever it is that they are supposed to be putting it.Ā  Is there any way to do this using the permissions in Box Drive?Ā  Question for both Windows or MAC.Ā  Thank you for any suggestions!

393
Jey Bueno Box
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eric1974New Participant
posted inĀ Admin Forum
Upload Failures

Hi!Ā  Weā€™ve been having upload failures for the past 7+ days.Ā  Ā The Box support team has confirmed that the Box Engineering team has identified thatĀ the problems are caused by recent changes made by Box.Ā  Iā€™m sure they are working diligently to fix the problem, but am wondering if anyone in the community has identified any workarounds.Ā  Thanks for any ideas . . .

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YasukeyNew Participant
asked inĀ Admin Forum
Access Restrictions in Box

I have a question regarding access restrictions in Box. We would like to control the devices used by external collaborators. Is it possible to configure the restrictionĀ for both general PCs and thin clients?Thank you in advance for your support.

431
Jey Bueno Box
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Carlo50New Participant
asked inĀ Admin Forum
BOX Drive for ARM download

When and How would be possible to download BOX drive for windows11 armx64 device?Thanks

6763
Jey Bueno Box
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sobermeyer BoxNew Participant
asked inĀ Admin Forum
Google groups in Box to automatically add users to folders?

Hi all!Ā Ā Is there a way for a Box folder to sync with our Google groups? We heavily use email groups at our organization. When we add members to a Google group, it would be helpful to automatically add them to a box folder, but I don't know if this is possible.Ā Ā Has anyone accomplished this before?Ā 

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Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published inĀ Admin Forum
Tuesday Tips and Tricks: Multi-Factor Authentication

At Box, we understand how crucial your content is, and we are committed to ensuring its security.Ā šŸ”āš™Ā Multi-factor authentication (MFA) is one of the most powerful tools available to admins for verifying user identity and securing access to content. MFA is a security mechanism in which users must provide two or more pieces of evidence, or factors, before being granted access to a product or service, such as Box.Ā If your organization does not use single sign-on (SSO) for authentication, Box allows users to set up two-factor authentication (2FA) for their accounts. The first factor is a password, and the second factor is a one-time password (OTP). You can choose from authenticator apps, SMS, or email for the second factor.Ā šŸ”“ SMSĀ šŸ“²A short message service, the text messaging you use on your phone, and receives one-time passwords created from a secure random generator.Ā šŸ”“Ā Authenticator appsĀ šŸ”šŸ”¢Generate unique one-time passwords (OTPs) using algorithms, with each password expiring after a

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Jey Bueno Box
Jey Bueno Box
Jey Bueno BoxCommunity Manager
published inĀ Admin Forum
Tuesday Tips and Tricks: Boost Your Enterprise Metadata Management Strategy with Box

To implement a comprehensive metadata management strategy, you need a centralized platform to create, store, collaborate, and organize your content effectively.Ā Thatā€™s what Box offers: an enterprise solution that facilitates the entire lifecycle of your metadata with automated workflows, AI-powered features, and secure and compliant cloud storage.Ā The Intelligent Content Cloud enables you to make the most of your metadata with:Ā  Box AI:Ā Leverage artificial intelligence and advanced machine learning models to ask questions about a document or gain insights from a spreadsheet based on your content metadata Box Hubs: Create portals to centralize content resources and use AI to ask questions across multiple documents Box Relay: Use your metadata to get your contracts easily signed, streamline your content review process, and create workflows in minutes with tools and templatesĀ  Box APIs: Empower developers and IT teams with tools to create and customize metadata templates that meet y

170
Jey Bueno Box

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