Box will end of life (EOL) Box Sync in December 2026. We will provide customers with twelve months of notice before the EOL.
How did Box arrive at this decision?
Our intent has always been to offer a single desktop app for accessing and working with Box content. For current Sync users, moving to Box Drive will give them a faster, smarter, and more secure way to bring their cloud content directly to the desktop — without the overhead. Box Drive lets users access the full structure of their Box repository from their desktops, while freeing up local storage, enhancing performance, and adding modern capabilities built for collaboration, compliance and scale.
Recently, we announced that Box Drive now has folder redirection available for Windows devices, and the ability to curate their desktop experience via the Hide Unhide files and folders capability, both available starting in v2.48 of Box Drive. The addition of these new functionalities in Box Drive has brought our app on par with our vision, while continuing to support all the the security and governance capabilities that is built into Box Drive.
We are committed to providing a feature-rich Box Drive experience, and we will continue to focus our development resources on powering that effort in Box Drive.
What does this mean for you?
While you can continue to use Box Sync until its EOL, the risks of using it in an unsupported state include:
- Lack of Box support to fix any bugs or related issues that arise
- Exposed security vulnerability due to lack of Box support
To avoid disruption, Box strongly advises migrating your users from Box Sync to Box Drive over the next 12 months.
What do you need to do?
Please identify the users in your organization who use Box Sync and notify them that moving forward they will migrate to Box Drive.
What resources are available to help me upgrade my users?
To help you move your users to Box Drive, we have created a Box Drive Transition Toolkit that provides a how to upgrade guide, email template, and a list of FAQs.
Where can I find more information about Box Drive?
The Box support site has a wealth of information including information on Box Drive, and Switching from Box Sync to Box Drive. If you need more information about migrating your users from Box Sync to Box Drive, please reach out to your account team or the Product Support team.
