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Announcing end of life for Box Sync

  • December 10, 2025
  • 5 replies
  • 203 views
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Box will end of life (EOL) Box Sync in December 2026. We will provide customers with twelve months of notice before the EOL.

How did Box arrive at this decision?

Our intent has always been to offer a single desktop app for accessing and working with Box content. For current Sync users, moving to Box Drive will give them a faster, smarter, and more secure way to bring their cloud content directly to the desktop — without the overhead. Box Drive lets users access the full structure of their Box repository from their desktops, while freeing up local storage, enhancing performance, and adding modern capabilities built for collaboration, compliance and scale.

Recently, we announced that Box Drive now has folder redirection available for Windows devices, and the ability to curate their desktop experience via the Hide Unhide files and folders capability, both available starting in v2.48 of Box Drive. The addition of these new functionalities in Box Drive has brought our app on par with our vision, while continuing to support all the the security and governance capabilities that is built into Box Drive.

We are committed to providing a feature-rich Box Drive experience, and we will continue to focus our development resources on powering that effort in Box Drive.

What does this mean for you?

While you can continue to use Box Sync until its EOL, the risks of using it in an unsupported state include:

  • Lack of Box support to fix any bugs or related issues that arise
  • Exposed security vulnerability due to lack of Box support

To avoid disruption, Box strongly advises migrating your users from Box Sync to Box Drive over the next 12 months.

What do you need to do?

Please identify the users in your organization who use Box Sync and notify them that moving forward they will migrate to Box Drive.

What resources are available to help me upgrade my users?

To help you move your users to Box Drive, we have created a Box Drive Transition Toolkit that provides a how to upgrade guide, email template, and a list of FAQs.

Where can I find more information about Box Drive?

The Box support site has a wealth of information including information on Box Drive, and Switching from Box Sync to Box Drive. If you need more information about migrating your users from Box Sync to Box Drive, please reach out to your account team or the Product Support team.

    5 replies

    K
    • katykidk
    • New Participant
    • December 12, 2025

    Will we be able to use Box Drive with Adobe Bridge before December 2026?

      P
      • Pdramorim
      • New Member
      • December 13, 2025

      I am a graphic designer working within a large organisation, and my role requires daily interaction with large, complex project folders. These projects need to be frequently synced and unsynced (made available offline and then returned online-only) as we move from one project to the next.

      Over the years, I have attempted to migrate from Box Sync to Box Drive on multiple occasions. Each time, I encountered the same critical issue: Box Drive causes my device to run out of disk space. This appears to be a well-known limitation of Box Drive, which retains cached data for extended periods even after content has been fully set back to online-only.

      While this behaviour may be acceptable for light users, it makes Box Drive impractical for power users such as myself and my colleagues in the creative team, who routinely work with very large datasets. Box Sync does not suffer from this issue, which is why we have consistently reverted to it despite ongoing encouragement to migrate to Box Drive.

      Given the decision to retire Box Sync, I would like to understand whether this fundamental limitation of Box Drive has now been fully addressed, and if so, how Box Drive will reliably support workflows that require frequent, large-scale syncing and unsyncing without exhausting local disk space.

        A
        • andriy box
        • Box Employee
        • December 17, 2025

        I am a graphic designer working within a large organisation, and my role requires daily interaction with large, complex project folders. These projects need to be frequently synced and unsynced (made available offline and then returned online-only) as we move from one project to the next.

        Over the years, I have attempted to migrate from Box Sync to Box Drive on multiple occasions. Each time, I encountered the same critical issue: Box Drive causes my device to run out of disk space. This appears to be a well-known limitation of Box Drive, which retains cached data for extended periods even after content has been fully set back to online-only.

        While this behaviour may be acceptable for light users, it makes Box Drive impractical for power users such as myself and my colleagues in the creative team, who routinely work with very large datasets. Box Sync does not suffer from this issue, which is why we have consistently reverted to it despite ongoing encouragement to migrate to Box Drive.

        Given the decision to retire Box Sync, I would like to understand whether this fundamental limitation of Box Drive has now been fully addressed, and if so, how Box Drive will reliably support workflows that require frequent, large-scale syncing and unsyncing without exhausting local disk space.

        Hi Pdramorim,

        Thanks for your question.

        Yes, this issue has been addressed in the newest version of Box Drive for Windows, which is built on a new architecture. The updated version includes enhanced local storage management, including:

        • A “Free up space” (unpin) feature that more reliably clears local cached content when you return items to online-only.
        • The ability to change the Box mount location to a non-system drive, helping avoid pressure on your primary system disk.

        This new version is currently being rolled out, but you can get access sooner via the opt-in program. You can read more about the new Box Drive here: https://support.box.com/hc/en-us/articles/43854492838419-New-Box-Drive-for-Windows-Built-on-a-New-Architecture

        Opt-in instructions are available here:

        https://support.box.com/hc/en-us/articles/43744344988051-Major-update-to-Box-Drive-for-Windows-How-can-customers-opt-in-or-out

          thomasdeely Box
          Forum|alt.badge.img
          • thomasdeely Box
          • Sr. Community Manager
          • December 18, 2025

          This topic and Box Drive is also covered in our roundtable from yesterday, feel free to share further questions with ​@andriy box and ​@msyu Box here. 

           

           

            P
            • Pdramorim
            • New Member
            • December 18, 2025

            I am a graphic designer working within a large organisation, and my role requires daily interaction with large, complex project folders. These projects need to be frequently synced and unsynced (made available offline and then returned online-only) as we move from one project to the next.

            Over the years, I have attempted to migrate from Box Sync to Box Drive on multiple occasions. Each time, I encountered the same critical issue: Box Drive causes my device to run out of disk space. This appears to be a well-known limitation of Box Drive, which retains cached data for extended periods even after content has been fully set back to online-only.

            While this behaviour may be acceptable for light users, it makes Box Drive impractical for power users such as myself and my colleagues in the creative team, who routinely work with very large datasets. Box Sync does not suffer from this issue, which is why we have consistently reverted to it despite ongoing encouragement to migrate to Box Drive.

            Given the decision to retire Box Sync, I would like to understand whether this fundamental limitation of Box Drive has now been fully addressed, and if so, how Box Drive will reliably support workflows that require frequent, large-scale syncing and unsyncing without exhausting local disk space.

            Hi Pdramorim,

            Thanks for your question.

            Yes, this issue has been addressed in the newest version of Box Drive for Windows, which is built on a new architecture. The updated version includes enhanced local storage management, including:

            • A “Free up space” (unpin) feature that more reliably clears local cached content when you return items to online-only.
            • The ability to change the Box mount location to a non-system drive, helping avoid pressure on your primary system disk.

            This new version is currently being rolled out, but you can get access sooner via the opt-in program. You can read more about the new Box Drive here: https://support.box.com/hc/en-us/articles/ [removed by moderator] -New-Box-Drive-for-Windows-Built-on-a-New-Architecture

            Opt-in instructions are available here:

            https://support.box.com/hc/en-us/articles/ [removed by moderator] -Major-update-to-Box-Drive-for-Windows-How-can-customers-opt-in-or-out

            Hi Andriy,

            Thank you for the clarification, that’s helpful to know regarding the new Box Drive architecture on Windows.

            That said, our entire creative team is Mac-based, and this remains the platform where we’ve consistently experienced the cache and disk-space issues described earlier. Could you please clarify whether the same architectural changes and storage-management improvements are planned for Box Drive on macOS?

            Given the upcoming retirement of Box Sync, clarity on this point is critical for us to assess whether Box Drive on macOS will be able to support our workflows going forward.

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