Support Forum

I was using Box via my work organization for several years. Before I left the company, I transferred all of my important personal files (hundreds of documents related to licensing, research, wedding photos) to my own personal Box account. However when I try to access those folders on my personal Box account, they show up empty with 0 files. I no longer have access to the work/organization account so cannot retrieve the files or try to transfer them again. I desperately need all of those files and am so upset that they did not migrate across the accounts appropriately. Please help ASAP.

Can someone please call me... Can't sign into Box

I have lot my files after upgrading to the business plan and it is essential that I get these files back ASAP!

I need to scan my entire 30TB Box Enterprise Plus instance to find standard types of sensitive information (PII, PHI, PCI) as well as ROT.   I understand that it is possible to create policies, classifications, and alerts — but I need a way to scan everything that currently exists, and then create a report.  I cannot find a solution with the included Box admin tools or add-ons. Does anyone have experience with third-party solutions such as Netwrix, Spirion, BigID, or others, when attempting to detect sensitive information in a large Box repository? Thank you! — JP     

Strong password is required but it asks for current password which i don't know - i cant get out of the screen or get access to what i need 

Hello, We are missing an important folder/files, please help! We checked our trash and no luck. The folder was named "2024 Templates" and it was part of another folder but I can't remember that name of it, it is also missing.  Thank you! Karen Villanueva

i can't get Vice Versa to compare my local drive to box drive. it ALWAYS times out. i have tried a wide variety of setting changes but it always gives me a "A Device attached to the system is not functioning" error at some point in the compare process. If i select ok it says Error scanning target folder. WHAT DO I DO?? it should NOT time out!!

Hello,    I need help adding an existing user to our organizational account. When I tried to add the user, I got a message that the email was already used in a Box account but not associated with an enterprise. Can you help?

How can I talk to someone at Box to clarify what an invoice is for? We are receiving past due notices but as far as I know we have the free version of Box.

When i upload files to box online, they don't appear on my folders in desktop automatically. Only after I manually click the refresh on demand button, they appear in my folders in desktop. why?

We are having issues with users logging into new instances of Sparrow.Box.com with files/folders, and it defaulting them back to a previous version or another instance of Box.com.  We have created files/folders and invited our users to Sparrow.Box.com to collaborate.  When they click the invitation link to setup their account it is either automatically kicking them over to a pre-existing Box account and forcing the login from there, or they are able to login but are not able to see the files/folders they were invited to.  In some cases, they are being defaulted back to another instance when they login to Sparrow.Box.com, but when they click on the file/folder it defaults them to another Box site and they can't see the files/folders any longer.

HI, In deeloper console the Authorize section is not enabled for free account to authorize the apps.   can you please help me?  

I have a former colleague of mine who was "admin" on account.I am "co-admin".I have asked her to login and try to make changes from Managed Users, but she tells me that she has no access to that page.Can you please simply delete her profile so that I become admin.fulvio  

We as a company are missing thousands of files and folders. The folders show up on the Box desktop file structure but when we click on them we get the message below. We need this fixed ASAP as it is creating a backlog of operational function. 

I use Box with a Google account. When I log in to Box, the 'Sign in with Google' button appears, When I log in to BoxDrive, it is not displayed and I cannot log in. How do I sign in to BoxDrive with Google?               --- BoxをGoogleアカウントで利用しています。 Boxにログインする時は「Googleでサインイン」ボタンが表示されますが、 BoxDriveでログインする時は表示されずログインができません。 BoxDriveにGoogleでサインインする方法をおしえてください。

サインアップ完了できない。確認メール再送信はどこから再送信すれば良いか分からない。再登録はすでにメールアドレス登録されているということで最初から登録することもできない。

BOX askes for a six digit authentication code, Box is not installed on my authenticator. How can I deactivate 2FA or change it to a phone code, if I can't access this account?

I tested it several times, if file cannot preview, there are two download button, click below one had no email notification

I mistakenly deleted a collaborator and his folders, how can I recover?  

Hi, when I try to add data to box I get this error: Account storage limit reached I deleted a lof of file, but when I got check My account & Billing i still am at the same value for storage, it even grew. I deleted almost every file but still get the issue. 

I made Enterprise Account with my personal Email, And Salesforce Appexchange Package is Installed well, I also Authorized custom app with all the way of authentication (JWT and others) Service Account is created well, BUT, when I tried to log in Admin or other user account on Salesforce Org, then I got error message like "You may not log in with an enterprise that does not match the service account. AccountId for User 1250805553 AccountId for Service Account null". How Could I solve this problem?

Keep on getting "Something went wrong with the upload. Please try again" error. Tried both Chrome and Edge. 

Jesus why y'all gotta make this like find Waldo to talk to someone

Thank you for your help.When uploading data to a box, there is an issue where not all of the data is uploaded properly.I want to upload a folder with several images in it.Until now, it worked fine. What could be the cause? Thank you in advance.

I have changed the language of interface from Danish to English in the Account Settings but when I use box Notes the interface and options are still in Danish. And I want to be able to edit that into english.Best regards.