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Question

Impossible to Connect a new user

  • May 27, 2025
  • 1 reply
  • 7 views

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I've added a new user to our account, but she is not receiving the invite. It's the first time I have this issue. Thanks for your help

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi de PONCINS Patrice,

Welcome to the Box Community!

This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

Thank you for posting!

Best,
Ann