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Question

Two-factor authentication

  • May 27, 2025
  • 2 replies
  • 16 views

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Hello, my name is Ishiguro. I was invited by Suzuki Motor Corporation a year ago to use BOX, but I was asked for two-step authentication and can no longer log in. The device I previously registered has been changed for personal reasons, and I do not have a note of the backup password, so I cannot log in. Another user is currently contacting me. I apologize for the inconvenience, and I would appreciate your help.

MY ACCOUNT: [personal information–redacted]

 

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Domakonda venkatesh


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Yokomori,

Welcome to the Box Community!

This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

Thanks for posting!

Best,
Ann