Support Forum

Yesterday I reached the storage limit of 100 GB and it asked me to increase my storage plan; but now it tells me that I have too many users and I don't see my information, only empty folders.

My account was not set up correctly, please contact me.

Box produces a message that says the new user needs to create space in order to become the owner. How do we do this? "Create space" There is no guidance on any of the support forums you sent and you don't believe in live support so we humbly request you share some guidance here, in this magical X-esque environment.

My original unaddressed post is now 19 days old without a response. The issue is: "Error Syncing 5,419 files" https://support.box.com/hc/en-us/community/posts/36925953203475-Error-Syncing-5419-Files Please respond, Joe P

I use a box desktop. A Word file I was currently working on is missing. Only older versions are seen. Is there any solution to retrieve the newer version? I am sure I saved it.I also looked at the web version in the box. It goes to an older version like 3 days ago.

My storage usage was for many years and since last time I checked (September 2024) around 25GB. However, I just noticed that the storage usage almost doubled to 47GB, without even uploading a single file since last September.  Did Box change the way it calculates the used storage or there is a issue with the scripts used? I've already read the info under: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Hi, I thought I had successfully canceled the trial previously. I need refund immediately please, can you let me know how quickly this can get done?

When I press "Contact support" it only gives me an option for community help. This is an issue that can only be resolved by the support staff and I have no way of contacting them, I can't even find a support email. I am signed in to Box already.Administrator left the company. Need to assign administrator to another user and delete the user that left.

I have used a gmail account for my box account. I have deleted that gmail account due to some cyber problems. I didn't realise I need that gmail for recovering my box account. I have been using the same mobile number, is it possible to recover the box account. I m putting together photo memory for my 10th marriage anniversary.. I have some images in it which would be good to have..

Pls delete this account

As many others have seemingly encountered, when I attempt to upload content it says I am out of storage, but when I visit Admin it says I have ~50% quota remaining. When I signed up for this, the developer account gave 50GB of space for lifetime, but currently the developer account only provides 10GB, which I suspect is the source of the issue. Can someone please help, or advise on how I can submit a support ticket? (another option that has been seemingly removed from developer accounts as well)

The invitation email for the collaborator is not being received at a specific address.Here are the things we have confirmed so far: - The address is correct.- The email has not been delivered to the spam/junk mail folder.- The email from box.com is not being filtered by the email server. If the email address is registered on the suppression list, please remove it.  [personal information–redacted]  

I'm using BOX's business plan.The following message appears, and the user cannot be added.Could you tell us the reason and countermeasures?

I have an excel file that I was saving directly into my Box Drive through the desktop app on my Microsoft computer. I was having issues syncing my Box Drive with Box Online (i.e., files seemed to be saving locally but not uploading to the online cloud). To fix this I tried updating my Box App on my computer. Now it seems that I have lost a file that I was working on - it is no longer in my file explorer/desktop Box Drive, and it did not upload to the online version of box. It still comes up in my recent workbooks in excel, but when I try to open it, it says the file couldn't be found. Is it possible to recover this file from somewhere? I have tried looking in the app data for excel, and it's not there. Really hoping that I can find it in Box somehow...

Thank you.  LeAnne Burnett  

I logged into my Box account today and it looks like all of my files and folders have disappeared.  Can someone please help?

I was moving and uploading my files from one account to another after an incident where my email may have been compromised and now all my files are missing from both accounts. I have some really important files in there and would appreciate help retrieving them.

Not getting Confirmation Mail for the email ID <personal information-redacted>

Hello Insights is reporting that my 10MB used up, mainly by file type "other". I have used a fraction of my allocation. Could you investigate and reset the usage Many Thanks Hill Rise

Hi, In our login Calendar dates are not able to select dates from 2013 onwards. Please let us know how to resolve the issue   Regards, Anil

Hi, How can I change company name in my profile?

Hi Guys I know a few people have this and wonder if there is a fix for this? Suddenly started happening - have followed all steps in other cases such a rebooting device, using a different browser - clearing cookies/cache - but still the issue remains

Dear support team,   What should I do in case a two step verification code sent to my mobile phone is not received? Thank you and best regards, Barbara 

When I log in, I get the message "Your password has expired, please enter your email address". We'll send you instructions on how to create a new password. I entered my email address and password as instructed in the instructions, but I haven't received a password reset email. What should I do?   I checked and it seems that the email address was used within 120 days and was deleted by mistake. What should I do if I want to use this address again? The target email address is as follows.

I deleted my account by mistake and would like to have it restored.  1. User name:Shigeto Imai 2. User email address: <personal information redacted> 3.Date the user was deleted: 2025/1/10