Support Forum

I have changed the language of interface from Danish to English in the Account Settings but when I use box Notes the interface and options are still in Danish. And I want to be able to edit that into english.Best regards.

My former employer has cancelled my BOX account access and I have no access to all my BOX files in that account. What recourse do I have to regain access to my former BOX account in order to transfer files to my new BOX account?

I have several scripts that have run fine for years, but started showing issues since 8 December (yesterday). Did something change in the API on 8 December? I can't find anything. Thanks

Regarding permissions for the "Viewer Uploader" role: I recently uploaded a file to a shared folder (owned and managed by an external organization) and realized I made an error and selected the wrong file. However, I am unable to delete or remove the file, even though I was the uploader. This restriction seems to conflict with Box's Terms of Service, which state that users maintain ownership and responsibility for their content. Luckily, the file I uploaded in error did not contain sensitive information. However, the fact that I have no recourse other than the cooperation of the folder owner seems super shady. I know it's something that folder owners can turn on, but that doesn't go far enough. There is absolutely no indication that people in the viewer uploader role will not be able to delete files after they upload them (at minimum a banner when you are dragging files in that says "are you sure? you won't be able to delete!") I understand the importance of maintaining shared folder i

Hello. the solution offered did not solve my problem in Box live chat (Case #3222610).so, I contacted again. the solution offered is belowhttps://support.box.com/hc/en-us/articles/4415011447443-User-Details-Report in user details reports, the available values for the User Type are "Managed" and "External".I can not select "Unmanaged" and "All". I want to know how to find unmanaged users who have email addresses from my organization's domainwhat should I do ? and if unmanaged users are used as Shadow IT, I want to delete those users.what should I do ? please give me some solutions.

HiI have been using Boxdrive for years now, but since June this year all files failed to open or download, I tried all options to uninstall, clear cache and re-install unsuccessfully, I tried IT specialist but failed, I bought a new laptop and installed Boxdrive but all fails. When opening or downloading files (any type, PDF or XLS) it pops up a message to check internet connection which is not the case. I have since moved to other Cloud platforms but wish to go back to Boxdrive. It only opens file on browser to view no downloading is possible.

Dear Box Support,I am reaching out regarding the adjustment of user numbers for my Box account (registered email <personal information-redacted> Recently, I reactivated an account<personal information-redacted> but it appears that the total user count has inadvertently increased, which might impact my current subscription. I would like to request the following adjustments: Current user count: 6 Desired user count: 3 To avoid any impact on the next billing cycle, I would greatly appreciate your prompt assistance in addressing this matter. Thank you for your support.Best regards,

thank you for your hard work. I am making this request because I am unable to update my plan. The ID is <personal information-redacted> I'm considering the Enterprise Plus plan.

After upgrading from Personal Pro to Business, I get the message: Warning: You are using more licenses than you purchased. Please make sure your purchased number of licenses is up to date. It says 17/3 licenses in use. But I don't think I have 16 other licenses in use. Where should I check?

My Box storage was full but I have since deleted files and emptied the trash. I currently only own 4 files for a total of 778.8 MB on my Box, but my storage is showing 9.6GB out of 10GB used. Can someone please help resolve this? Thank you!

ファイルのバージョン履歴を表示させたいが、「サーバーエラー　ファイルのバージョンを取得できませんでした。」のメッセージが出現し、バージョン履歴が確認できず、旧バージョンに戻すことができません。 ブラウザのキャッシュ・cookieクリア、chromeブラウザ・edgeブラウザでも同様症状となっております。

I just added a new user to our platform and they are not receiving the invite in email (they have checked spam/junk) and cannot login. 

The invitation email for the collaborator is not being received at a specific address.Here are the things we have confirmed so far: - The address is correct.- The email has not been delivered to the spam/junk mail folder.- The email from box.com is not being filtered by the email server. If the email address is registered on the suppression list, please remove it. <personal information-redacted>

I Submit my app for approval, how long dose it takes?

I uploaded a new version of a file. The upload was successful and V2 assigned to the file. Then I noticed the upload started again without me triggering it, and the upload was successful(?) and V3 was assigned. As soon as that was done, the upload started again...this continued until V7 when I closed the application. What's going on? I recently revised my file structure and moved files between folders. Could this have caused the problem that I'm seeing?

I updated my phone, and need to update my 2FA to work on that phone.

se han borrado carpetas de mi cuenta, quiero saber cómo recuperar.    

Hello, I am getting this error when I try to authorize using client id and secret  client id : tulqzn7d3r33gqg90mblowikphufuo84 It’s app + enterprise access only and also the app is authorized.

I recently upgraded to the paid version of Box.  I had been using the old Box Sync and it had stopped working.  I am trying to follow the instructions to install Box Drive and I understand that it should un-install Box Sync and install Box Drive.  When I click on the Box Drive install file it asks me to log into my Box account in my browser and I do so and then it goes into an endless loop of asking me to log in over and over again and Box Drive never seems to get installed.  How can I get help to get past this?  

Dear Support, I am trying to add to my enterprise domain a user who already has an account with their work email but not attached to any enterprise. I cannot invite her to join our enterprise...

Every time we try to create folders we are receiving the error message, there was a problem completing your request. Please try again. 

I have a box account and am trying to link to a client's InCopy files. I need to install Box Cloud, but when I try to install, I get stuck in a back and forth loop of launching the installation and then Box getting stuck on the installation. I thought it might have to do with the fact that I've been unable to set a password for the account, but when I try to create a password, it gets stuck in yet another loop of creating a password over and over again. I then thought that maybe if I deleted the account, I could start over and create a new Box account with my email, but it keeps going to my existing account that I'm unable to do anything with. So here is what I need. Reinstate my account. Let me set a password. Make sure I can download the Box cloud app. My client is getting frustrated with me and it seems all my workarounds are making it worse. Please help!

I am trying to restore a folder but getting "The folder tree is still being deleted. Restore will be available once the delete operation is complete. Please try again later."

I was using a free plan before and canceled it. After that, when I tried to register for a paid corporate plan with the same address, it said that the email was already in use for a Box account but was not associated with a company. How can I reset it?

Hi, I am a Bioinformatician, setting up a pipeline for small RNA sequencing analysis, I am trying the miRge pipeline, the databases are shown to be available here on BOX. miRge.seqLibs (681.1 Mb) and miRge.samples (280.7 Mb) I request you to grant me access to these files. Hoping to be obliged Chai