Support Forum

I have a macro file that gets the Windows path of Excel books by using "ThisWorkbook.Path". When I use coauthoring on Box, the macro gets the URL path https://api.box.com/..., but I want the Windows path. Are there any solutions to this?

When I log in, I receive the message "Your password has expired. Please enter your email address. You will receive instructions on how to create a new password. I followed the instructions to enter your email address and reset your password. , I haven't received the password reset email yet. What should I do?Please remove the following email addresses from your suppression list. <personal information-redacted>

A number of people have access to shared Box folders, and deposit their data within.  Is there a way to make the shared folder immovable, as a recent accidental move will take many hours to reverse, and let to a small panic as we tried to locate the folder.

Hi there... After the last update of Box (2.4.2.13) ---Windows 11---, for the first time in years I´ve been unable to login the desktop application.  I get the error message invalid_client with no further details, (I've seen the same describe on similar posts unsatisfactorily answered) I've already uninstalled Box, removed the box folder in AppData | Local with no avail.

Hi Dear Team I´m Regina Hernandez, I cannot access to my Box account <personal information-redacted>, when send an request to reset my password does not receiving any email from box to recovery my password. nothing emails was received on my inbox or junk email, also I sent an email to the Admin to check if the email was detected as spam email, but they´re confirm that any email was marked as spam.    

Hello! I got invited to look at some files that required a strong password, but since I logged in through Google, I couldn't change my password because it said my password didn't exist. So, I tried deleting the account and recreating it manually, but now nothing works. It said I needed to call to reactivate it, and then the voice message on the call redirected me here.

Is there a command or method to use the update function of the BOX folder for the current directory from the command prompt on Windows OS?

I just logged into my Business account and all files seem to be gone. There's nothing recent in the trash bin. Need help ASAP. 

I need to type in my password to access team files, but the system reminds me every time I fail to set up my password.  I need help to fix this. Thanks 

Message notification not received Again!Please assist to recovery it. Thank you!  

I need the invoice for the service i subscribed during 12/29/2023~1/28/2024. By the way, it is too hard for one to find the real support from the support page.

I moved a file and the usage increased. To confirm, I deleted all the files and the usage was shown as 700 MB even though there were 0 files. What is the cause and what can I do about it?

After using BOX Share Links for many years, it is now requiring recipients to login with their accounts or create a Free account with BOX.  This had never been an issue before.  All of the options have been checked for anyone with the Link may access the Folder or File.  Has anything changed with BOX with this option?  I have been using the Free version of BOX to help me with a nonprofit organization I am part of.  It has been a blessing.  Now I am in a situation of Not knowing what to do.  Please advise.

Hi Team, I'm getting this error "We're sorry, the preview didn't load. Please refresh the page.".  after uploading the file to box, when it's trying to show the preview, it showing this error. Can you please help me to resolve this issue

None of the previous posts regarding the question of how to change or update my accounts primary email address have actually provided the information needed to successfully complete that task. Please advise.

I need to change account email about i have lost the account and i needed to use another mail but i cant change this in my page. Thanks  

I'd like a sequence number field for each document so I could control the way the documents are listed... making the sequence part of the document name can work but it has its issues ... a separate sequence number to control this would be better

2FA setup is not working. Trying to add an authenticator app and the QR code never generates. Same issue reported in: https://support.box.com/hc/en-us/community/posts/28465521998099-Unable-to-fix-2FA-everything-errors It appears this is a product bug. Need help from Support so I can add 2FA to my account please. I'm also unable to add new emails to my account. All account changes either fail directly or just don't load. I've tried multiple browsers, disabled all extensions, incognito, etc. "There was an error while trying to add .... to your account."

HELP!!!  

I just upgraded from a personal a business account. Box says I'm using 29 of 3 user seats: -29 managed users  -1 user - me - shown below -28 external users (collaborators on next page) I think this is just a Box IT error but there doesn't seem to be any way to get direct technical support.    

Hello. Please send either detailed, correct instructions on downloading the most current SOC reports or email them to my address. When I go to the Trust Center and search for these reports, I only get to the same posts. Thank you.

Noticed that a large amount of files are missing through a random assortment of folders in my account. These were our wedding photos and videos that were saved here on Box as we trusted that it was a secure server to store our media with.  Please help.

Hi Box team, Just created a new account and set up two factor... account was setup on single user free tier. Added two factor auth via app and after using code, it says it is generating the backup codes, then had an error and never shared the codes. Two factor works fine - just letting you know this broken.

I am unable to update email for my account on the app. It's a free account. Updated the version, but there is no option for adding a second email address and then updating to primary. When loging into Box Forums, tried updating email there, but that does not work either. Please help. I have a screenshot to upload, however there is no option to upload here. Please make it easier for users to update their account info.

I've read countless articles and watched a number of videos and we we are not able to add the outlook box app add in to our instance of outlook.  Is there someone that can help?