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Deleted or unavailable post

  • May 27, 2025
  • 1 reply
  • 7 views

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Hello

I keep getting the message 'this shared file or folder link has been removed or is unavailable to you'. Would someone please help fix this as it is definitely still working

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Tala, 

Welcome to Box community!

Here are some troubleshooting steps to try:

1. Make sure that the browser is up to date
2. Clear the browsing history or use a different browser
3. Temporary disable plugins/extensions, firewall, and VPN
4. Check if your firewall is configured for Box apps 
5. Try to connect to a different network
6. Reach out to the owner of the link and request for a new shared link and make sure the link is set to "people with the link"
 
I trust that the above steps will do the trick. Thanks for posting!