Support Forum

Every time we try to create folders we are receiving the error message, there was a problem completing your request. Please try again. 

I have a box account and am trying to link to a client's InCopy files. I need to install Box Cloud, but when I try to install, I get stuck in a back and forth loop of launching the installation and then Box getting stuck on the installation. I thought it might have to do with the fact that I've been unable to set a password for the account, but when I try to create a password, it gets stuck in yet another loop of creating a password over and over again. I then thought that maybe if I deleted the account, I could start over and create a new Box account with my email, but it keeps going to my existing account that I'm unable to do anything with. So here is what I need. Reinstate my account. Let me set a password. Make sure I can download the Box cloud app. My client is getting frustrated with me and it seems all my workarounds are making it worse. Please help!

I am trying to restore a folder but getting "The folder tree is still being deleted. Restore will be available once the delete operation is complete. Please try again later."

I was using a free plan before and canceled it. After that, when I tried to register for a paid corporate plan with the same address, it said that the email was already in use for a Box account but was not associated with a company. How can I reset it?

Hi, I am a Bioinformatician, setting up a pipeline for small RNA sequencing analysis, I am trying the miRge pipeline, the databases are shown to be available here on BOX. miRge.seqLibs (681.1 Mb) and miRge.samples (280.7 Mb) I request you to grant me access to these files. Hoping to be obliged Chai    

Our access to the current primary admin account (a shared account) is being blocked after we turned on SSO.  I need to have the primary admin moved over to my account.  How can I open a support ticket for this?

Hello, on my cloud box, twice this month all my files have been deleted. The directory structure is intact but the files have all been sent into the trash. I'd like to make it clear that I only accessed the cloud box marginally and in no way can the cause be due to any action on my part, especially when all the files in all the directories are deleted at once.   What's the problem? How can I avoid this inconvenience making this cloud unsecure.  Thank you very much.

I set up a relay alert to receive an email when a file is uploaded to a folder.  I tried doing two versions of this and I'm not getting emails from either. How do I fix this?   also, is there a way to get an alert in slack instead of email?

suddenly I noticed that in many of the folders that I enter the message appears: "Oops! We can't seem to find the page you're looking for". These folders are looking empty. Support from BOX is needed to find my lost files.

It seems as though the use of Forms is not available in Excel within Box.  Is there a way to enable it?

Bonjour, sur mon cloud box, par deux fois ce mois l'intégralité des mes fichiers a été effacée. La structure de répertoire est intacte mais les fichiers sont tous passés à la poubelle. Je souhaite préciser que j'ai accédé au cloud Box de manière marginale et en aucun cas la cause peut être due à une action de ma part, surtout quand  tous les fichiers de tous les répertoires sont effacés d'un coup.   Que se passe-t-il ? Comment eviter ce désagrément rendant ce cloud unsecure.  En vous remerciant.

We have multiple companies we support and each one has its own root directory folder. Inside each of these company folders we have similar folders such as Legal, HR, Engineering, etc. And then we have folders inside of them.  When we share the engineering folder with the engineering team, they see simply Engineering as a folder as their root directory and they have access to all files below with inherited permissions. The company folder in which that engineering folder is not shown. Is there a way to sharing the parent tree folder structure back to the root folder without providing permissions to all nested folders?

Can you back my files in 2024

I can't use 2-step authentication anymore, so I'd like to set it up again.However, even using a backup code, I was unable to delete or reset the 2-step authentication settings.- Even when I disable 2-step authentication, the settings revert to the original.- Even when I reset it, the following happens:  - Authentication app: QR code not generated  - SMS text message: Invalid phone number.  - Email address: Invalid email address.Could you please delete the 2-step authentication settings?Or could you tell me what to do until I can reset it?

How do I remove my account from an Enterprise Network? I just need to go back to an individual account

Something went wrong and Box Drive needs to exit. Please send us your logs so we can troubleshoot the issue and work to improve the product. If the problem persists, please contact Box Support to further troubleshoot the issue.   Above is the issue, deleted box from windows registry and appdata, still same error. Please provide any solution.

What is the difference between pressing the cloud icon to download something in `Box Drive`, vs right-clicking in Finder and clicking `make available offline` for each folder?And why can i not than remove downloads on higher level folders if the whole folder isn't downloaded?

Hi Tean,      As the Title, I'm trying to use API to download file.      I created app in Box developer plantform, but now I can access the foder with developer token, but can not download file, response retrun no permission.      If i use oauth2 to get token, both folder and file can not access, return Could not find the specified resource.      Could you please advise how should I do next can let me download file via API?       Thanks.

Can you please refund me all charges you’ve been making ? I wrote you in the previous a month and you never did anything and you charged me again ….please fix this ASAP

hi, which app can i use?

I have many different folders and files that have been shared with me from different sources. For example, let's say I have 5 or 10 different folders or files from my academic department. Can I create 1 folder and pull all those folders into that one folder without messing up how other people see the folders? Also, if I pull folders that I have created and shared with students into one folder will that ruin the link that the students use to access that folder? Thanks so much.

I've found the document I want. I now need to know where it is but there doesn't seem to be an option in Box to open the file location (that is the enclosing folder) or show you the file path. I've seen posts that suggest that you open the file and get the URL. I don't want to open the file, I don't want a URL. I just  would like to see the file location. Am I missing the location of this useful function in the menus on Box? Or have they missed a trick and it's not an available function. If not, why not?

Administratör avliden och vi saknar hans lösenord. Hur gör vi? Reklam

Good Morning, I need information regards the location where my data is held. We use a free Box account and work in the UK. We are completing a tender specification and need to provide the address of the data centre used by Box. Any help much appreciated.

Hello, An intended managed user already had a personal account setup via their work address. Sent the invitation as a managed user, but now they can't login to Box at all. Continuously prompted with "invalid captcha. please try again". Tried different browsers, I disabled 2FA requirement (for both managed and external), disabled 'require strong passwords for collaborators', etc. Any ideas? Thank you