Support Forum

Hello, An intended managed user already had a personal account setup via their work address. Sent the invitation as a managed user, but now they can't login to Box at all. Continuously prompted with "invalid captcha. please try again". Tried different browsers, I disabled 2FA requirement (for both managed and external), disabled 'require strong passwords for collaborators', etc. Any ideas? Thank you

I try to owner change but cannot. Because too many files. Message shows the item you're trying to move exceeds our current item limit for this action. Try again with fewer items or file a case with User services for help. Would you help or submit ticket. How do I do this?

My BOX folder is all EMPTY after upgrading to business plan. I need urgent help with that issue.

Hello, I received files through a link included in an email. When I click the link and enter my personal email address, I am redirected to my school's Box account instead. My school email was not linked to the email containing the files, so they don't show up on my home page. When I attempt to add my personal email to my school Box account, I receive an error message stating that my personal email is linked to another account. However, I am unable to access that account because any login attempt with my personal email redirects me back to my school sign-in page. Is there a way to consolidate my two accounts so I can access these important files? Your assistance would be greatly appreciated. Thank you. 

How to change the default director of Box from C:\ to D:\?

I am trying to connect with someone in support to help discuss downgrading the storage we have so we can cut down on pricing. Possibly switch over to sharepoint with netsuite and keep box for other things but not netsuite.    But I can not seem to get a hold of anyone! 

Hello Folks, I am having an issue with accessing box desktop drive. Can anyone help me to find out what is the issue? My data is saved in the local box desktop folders. I want to know if anyone else faced this issue and how to solve this?  

Hi,  When dragging and dropping files from file explorer, folders are being created correctly but files are not properly uploading to box within these folders.  We are seeing this when out folder contains 80 files, spread out over 8 folders each containing 2 subfolders, yet when we drag one of the 8 folders one at a time, it works fine.  We've seen it upload 33 files one time, 35 one time and 51 the next time, but will never upload all 80 files in one go. This was in firefox and in chrome.  Similar upload was completed on 03/12 using the same process without any issues. Any ideas why this might be happening? Thanks

Can a user with Viewer folder access see the names of other users that have access?

We need to change our master admin. We already have the domain verified but it isnt working.  Could you please contact us by e-mail to help with this?  Thank you! 

Dear Box, I recently purchased a business account that online says unlimited storage I paid for 5 users, now I see that each user has only 10GB of storage Can you please explain? Thanks 

Customer and I share some folders by BOX. We use Box Drive to manage Folders and files. The path of the folder in my Box Drive is Box\FolderA, but the path of the folder in his Box Drive is Box\FolderX\FolderA How can I add FolderX to make our paths completely consistent.

Hello, The original admin on my account no longer works at the company nor retains an active version of the email address listed as the admin contact email (and we cannot access their email account as it no longer exists). I need help updating the admin contact email on my account to my email address, rather than theirs. Thank you!

Hello,I am reaching out to confirm whether Box Enterprise meets the compliance standards for FedRAMP and DoD Impact Level 5 (IL5). Additionally, I am interested in learning about the REST APIs that are best suited for integrating with Box Enterprise for data management, compliance, and security purposes.Could you please confirm if Box Enterprise has received FedRAMP and/or IL5 certification? If so, could you also provide documentation or resources on the specific APIs available for such integrations?Thank you for your assistance.Best regards,

It seems I have already had an account associated with  Personal Free Box account.I need to migrate the account to the enterprise team. I directed me to contact Box Support directly from internal IT support.Could you please assist with this?

My current email is one that I don't recognise and seems auto-generated, which means I don't have access to it and can't log in other places like the box-app on my Mac or my phone. The reason I got into my account in the first place was that it automatically signed me in with that (seemingly autogenerated) email. When I try to link an email to my account, an error message appears saying "There was an error while trying to add 'new email adress' to your account". How do I fix this? Thank you for help.

When I click on download it just keeps saying the download is in progress but nothing happens. I tried it on four different browsers with no extensions, my wifi works fine and every other download website does too.

Our Folder is missing and the files that were in it. Please open a ticket. Thanks

Does the global password reset function under Enterprise Settings>Security result in password resets for licensed (Enterprise) users only, or does it also extend to Guest users who have been invited to access certain folders?

I am trying to create a Box sign request and want to highlight the signature box in the document where the user needs to add their signature. In the Box Sign portal, there is an option to drag and drop the signature and other fields, which places the signature box at the desired position in the document. I want to replicate this functionality using code. However, when I tried adding the inputs attribute under signers, it didn’t work as expected.Below is my json request body.{  "email_message": "Hello! Please sign the document below",  "email_subject": "Sign Request from UserName",  "parent_folder": {    "id": "2895123232312",    "type": "folder"  },  "signers": [    {      "email": "<useremail>",      "role": "signer",     "order": 1,      "inputs": [        {          "type": "signature",          "x": 100,          "y": 150,          "page_index": 0,          "width": 150,          "height": 50        }      ]    }  ],  "source_files": [    {      "id": "1714359484288",      "t

Our administrator has retired. I want to change the administrator to me, Bob Wassel. I am the sole owner of the firm.  thank you, Bob

I switched my iPhone and the 2FA Authenticator app didn't transfer over. I don't have access to my old phone and now have been perpetually locked out. I need access to Box to see files. I have tried several ways but am still locked out. Can you please help?! 

Hi. The previous message on this subject was sent two years ago. Have you resolved the issue? m m thomas-houston

I use box sign and do not know how to get notifications when people are signing. Any way to turn these on?

For some reason, we can no longer access our Box storage through Office apps. In other words when I go to retrieve a file from inside of Powerpoint, for instance, it tells me that "This application cannot be used because it is disabled by the administrator" yet I am the administrator on both accounts and in Box it appears to be enabled. Then when I go to the help/support library, videos on Office/Box integration are not working. Anyone else having these problems?