Support Forum

Hi, i misunderstood creating an account through my school and created one with my school email individually. I need to create a new account through school with that email, but even though I deleted the account the email is still marked as "already taken". I need help to set up that account, and that the old one can be confirmed as deleted. Help!

"The toolbar in Box Canvas has disappeared and does not appear anymore. Could you please let me know how to make it visible again? I would greatly appreciate your help."

Is it possible for an admin to set up and test SSO during the 14-day trial period? It seems that SSO requires a custom domain, but I can’t find such an option.

I am working with the U.S. Trustee's office and they require that I use a box account.  The account specifically asks me to create a new password for it.  I am using an 11 character password, including capital letters, numbers and special characters but it is not allowing me to do this.

We haven't used this feature for a couple of months so not sure what has happened in between. We select a folder to be shared, we create the shared link then copy the link and email it to a non Box account holder. Normally they can access the folder, click on an upload button then select their files to upload. Yesterday we went through he same process for another folder and another user. They could access the folder without an issue, however, there is no option (button) for them to click, select a file and upload.  Can someone please let me know if the functionality has changed over the last couple of months or is this a current system error, or some other reason? Thank you.  

I need to change our domain, can I get some assistance?Thanks!

When my colleague enters his password, the 2-step verification screen appears,He cannot log in because he has lost the phone he was using to authenticate. What should he do?

Hi, I have another Box account registered under another email, and I do not know the password. I cannot reset the password because I no longer have access to the email under which that account was registered. How can I get access to that account? Thank you! Elizabeth Zumpe

After installing box drive on Mac (M4), OS Sequoia, booting and logging in, it does not proceed from the state shown in the figure.

Hi:I had a 100GB account on box and I noticed recently several folders are missing. Can someone help me please. I have looked at my trash and I did not delete any folders. I have been using this space to store some important files and had relied on them for some time. Suddenly a few months ago, several folders went missing. I had my laptop synced with box and it deleted the files as well. Can someone please help me retrieve these files? I am willing to upgrade my account if needed. Would really appreciate your help. I can be reached at my email at <personal information-redacted>Thanks,Anil 

ログインすると、「パスワードの有効期限が切れています。メールアドレスをご入力いただければ、新しいパスワードの作成方法をお送りします。指示に従ってメールアドレスを入力し、パスワードをリセットしましたが、パスワードリセットのメールが届きません。まだ届いていません。どうしたらいいでしょう。サプレッションリストから削除してください<personal information-redacted>

When opening a spreasheet from an external source like a presentation, the spreadsheet opens in box, but only columns B and beyond display. To show column A, the user needs to scroll left. This has come up a few times both internally and with our customers where they think the data is missing. Solution - have spreadsheets open with column A (the first column) appear by default.

When we access some files, they are not able to open by Excel if we can not see anything on preview.Please advise the solution with the reason why we can not access.

Dear all,I have been using BOX Business as my contracted and designated service, and have been installing and using BOX Drive since yesterday in order to increase the free space on my PC.However, the file size is not decreasing at all. Each file is marked with a cloud, but there is no change at all when compared to the size of the Original Data before it was uploaded to the BOX and synchronized with the BOX Drive on the PC.Is this problem something that time will solve? Or is there some special setting that needs to be done? Best,　BOX newbie

Hi, I'm trying to switch ownership of a folder to a friend, but every time I try I get the error message "The new owner's account does not have enough space for the transfer" (see attached). The folder is large (about 9.3 GB) but the person I want to transfer it to has only used 1.8 MB of their 10.0 GB storage, so they have enough space. I tried another friend's account who also has enough space but got the same error message. How can I fix this and get the folder transferred? Thanks!    

account space used is incorrect, please correct it and merry christmas.

As Admin, I am going into Users & Groups and attempting to change the access level for a user from Viewer to Viewer Uploader or Editor. The folder I want to change does not have a check box next to it, and does not allow changing the access level.  Other folders do have check box. Attached is a screen shot.

Hi, my free space doesn't seem to be accurate.  Can you please help run a script to fix it please.

Box is re-downloading everything after a simple restart. And it's not just indexing, but re-downloading. This happened last time I restarted requiring me to delete Box in order to clear up my HD space, and then re-install and re-sync to ensure I had one copy of data. Anyone else experiencing this? ...watching my HD space disappear.   Apple M4 Max 15.2

app store isnt letting my ios download what do I do??

I have a new phone and need to setup my authenticator app.  Please provide instructions. Thanks,   Mike

Account Storage Full for a specific Folder but storage is unlimited for us, its not even used much yet   Folder is named "Restaurant Folders"

My trading partner created a BOX community and invited me to it, but perhaps because quite a bit of time has passed since I received the invitation email, I was unable to successfully join the community. What should I do?

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