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Unanswered questions

174 Topics
K
KamaleshK21New Participant
asked in General
Unable subscribe the Business plus plan

 

81
Jey Bueno Box
14 days ago
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kbouton BoxNew Participant
asked in General
Expected behavior with Box Sync when transferring folders?

Hi team! #file-system I am working a ticket with some Sync questions that WebApp and Client swarm are both stumped on:Summary: From client - "We've encountered an error when trying to transfer ownership of a directory in our Box environment.The error stated the operation can't be completed because the directory is a synced root folder. I removed the sync from the folder and then was able to transfer ownership successfully. My questions are:1. What are the caveats for ownership transfer of a root folder when folder sync is enabled for one or more users in the directory tree?2. Is sync status on subfolders removed for all users when the ownership transfer of the root folder takes place?"Ask: I've pulled what info I can from our support pages, but I'm not seeing anything that addresses the above questions directly. Client pulled the following but recommended I come here for further insight:see this error in the code:This folder could not be moved because it is a synced folder under root.B

190
K
15 days ago
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ParlaNew Participant
asked in End User Forum
Automatically redirected to Google SSO for my Microsoft account

My organisation recently migrated to Microsoft environment.We collaborate on documents with an organisation using box. Now I am trying to sign in to work in a document but it always redirects me to Google sign-in. I also changed my password, and tried using a new browser, incognito window etc. Nothing worked. I can’t access my account….

193
Jey Bueno Box
15 days ago
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rnewman34New Participant
asked in AI Developers
Outlook (.msg) file preview

When I upload a .msg (Outlook) to my box, and click to preview, the preview shows only unformatted text sans any images or typography. Is there a way for the preview to show a more representative view of the email, complete with fonts and images?

90
R
19 days ago
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Nakamura012New Participant
asked in General
Box for Microsoft Office co-authoring permissions per folder

I understand that Box for Microsoft Office can be used for co-authoring within a group. One file contains sales figures and we do not want them to be edited in the tally.In another file, we want to input/modify the data by 2 or more people. Is it possible to allow/not allow co-authoring for each folder?I tried using the “group” setting, but even if I set up one folder (and 4 members), it still participates in co-authoring in no specified folders.

201
Jey Bueno Box
19 days ago
S
SteveNilesNew Participant
asked in API
Using OAuth refresh token is returning "invalid_grant" "Invalid refresh token"

We have many different organizations using our integration with Box.  All of them except for one obtains and uses OAuth refresh tokens, all day, every day.One organization in particular is complaining about "losing their connection" with Box.  The scenario is that the user has not used their OAuth connection in over an hour, so the OAuth token is expired;  we use the refresh token to obtain a new OAuth token (and new refresh token), but the request fails with the error; "invalid grant"  "Invalid refresh token" It hasn't been 60 days, so that's not the error (that error reports "timeout" which is not what we're seeing.    It's not an attempt to use the same refresh token more than once (we've eliminated that possibility).In other OAuth systems, I know that if the user changes his password that it will invalidate any outstanding OAuth refresh tokens.  Could this be the case here?   Are there any other cases in which would cause an OAuth refresh token to become invalid?

190
S
20 days ago
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GaryLNew Participant
asked in API
Box sign template problem

After the signer signed, the field size becomes too big. Please check the picture： After signed: Box sign template:  

80
G
21 days ago
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Michael WangNew Participant
asked in General
cannot find external user when I am creating workflow in relay , but external user can access my box

cannot external users when I am creating workflow in relay , but external user can access my boxexternal users

445
Jey Bueno Box
21 days ago
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tedgemonNew Participant
asked in Box Sign API
Appending other uploaded files to a sig request template

I have a template which works just fine with prefill_tags and defined signature placement, etc. The moment I try to add other files i’ve previously uploaded (and captured id’s of) via source_files and additional_documents in the payload, the template becomes null and the signature request will only include those additional documents. That is to say, I cannot find a way to use both a template and add additional files to a signature request. I am using jwt authentication in python. 

340
T
23 days ago
S
syed samran iqbalNew Participant
asked in General
Unity Pro software

Hi,I am a developer for PLC programs and want to explore the unity pro software from schenider, i couldnt found the trail version of it for learning purpose can anyone support me to share it. I found below link on internet but seems to be like its removed from the link. https://schneider-electric.app.box.com/s/szaaz8nq4nwdqh340ghm0pdtvbg4ljsq Thanks,

81
Jey Bueno Box
23 days ago
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sobermeyer BoxNew Participant
asked in Admin Forum
Reporting on version history?

Hello!  Is it possible for me in the admin console to pull a report on all of my documents and how many versions exist? I would love to just see a document name and how many versions exist. I’m trying to get a better understanding of what documents are most leveraged and edited in my organization. Thank you! 

293
Jey Bueno Box
26 days ago
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sandeepshanuNew Participant
asked in API
Azure App Service vs Azure Function for Box API

Hi Team,I am working on creating Box Wrapper Service that will be using Box SDK for various tasks like Create Folder, Assign permissions, memberships, etc. We are planning to use Box File Request for Upload and Box Preview(in modal popup) to Preview and Download files.I need deployment suggestion on whether to keep the Box wrapper service as Azure App Service vs Azure Function. What are the pros and cons on one vs other? What should be the conclusion.

180
S
27 days ago
Jey Bueno Box
Jey Bueno BoxCommunity Manager
asked in General
How Do You Use Box in Your Daily Tasks? 🤔

We’re excited to kick off an open discussion and we want to hear from you about how you utilize Box in your everyday activities. Whether you're collaborating with team members, managing projects, or storing important files, your insights are invaluable! Feel free to share your experiences, offer advice, or ask questions -- this may be insights about your primary use cases for Box in your daily workflow, any specific features or integrations you find particularly helpful, or some tips or best practices you’d like to share with fellow users. Let’s learn from each other and discover new ways to maximize our use of Box!   

170
Jey Bueno Box
27 days ago
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Oleh HladyshevNew Member
asked in Box Sign API
The user cannot configure the sign request created by the API

Hello,I am using the create sign request API with the following body to create a sign request:{"external_id": "id","parent_folder": { "id": "1234", "type": "folder" },"signers": [     { "role": "signer", "email": "email@email.com" },     { "role": "signer", "email": "email2@email.com" },    { "role": "final_copy_reader", "email": "email2@email.com" }],"source_files": [ { "id": "12233", "type": "file" }, { "id": "54321", "type": "file" } ],“is_document_preparation_needed”: true} The sign request successfully achieves the “Created” state. However, the prepare SR URL gives a 404 to the actual user, who is supposed to configure the SR before sending it out. I suspect this is happening because the service account is the actual owner of the SR. My question is, how can I create an SR via API but assign an actual person as its owner? Thank you.

120
O
28 days ago
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BTreineKPNew Member
asked in API
Web App failing to retrieve all folders in Box directory when using API

We are using Box to integrate file retrieval for clients. When searching for these files we are only provided with a folder name. We are using the api.box.com/2.0/folders/ endpoint passing in the parent folder Id. We are iterating over several pages to find the target folder name. When deployed to a production environment, we are noticing that we are unable to find the Folder through API. When testing locally we find the folder every time.We are investigating why this could happen and were hoping to get some insight from Box Support to see how things are moving on your end. Thank you 

110
B
29 days ago
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emoore13New Member
asked in API
Box and MS Teams Tab Integration

I have access to both the Box API and MS Graph API to make edits to both systems however I am not sure if an API exists to change the Box Tab configuration to map a new channel to a specific box folder. Does anything how if endpoints exist for this functionality? 

40
E
1 month ago
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davidjashonNew Member
asked in SDKs and Tools
How to deprovision user with Box Sdk Gen?

I’m current working on a .NET project to deprovision or remove access of a user from all the enterprise’s box contents. I did some research and learn that the steps involved 1. move the toBeDeletedUser’s ’ contents to a service account, 2. delete the user. I was looking into how to move the toBeDeletedUser’s content to a different user but seems like the documentation and code samples are all using Box.Core.V2. Has anyone been able to do so using Box.Sdk.Gen? I would greatly appreciate any advice. 

190
D
1 month ago
A
Amy00037New Member
asked in API
Using box API [Upload file] in Servicenow

I am trying to use box API( box upload file reference) in servicenow. This code below succeeds in uploading but the uploaded content is corrupted and unreadable.// Create a new RESTMessageV2 objectvar r = new sn_ws.RESTMessageV2();r.setEndpoint('https://upload.box.com/api/2.0/files/content');r.setHttpMethod('POST');// Set the authorization headerr.setRequestHeader('Authorization', 'Bearer <dev auth code>');// Define the boundary stringvar boundary = '----WebKitFormBoundary7MA4YWxkTrZu0gW';// Set the Content-Type header with the boundaryr.setRequestHeader('Content-Type', 'multipart/form-data; boundary=' + boundary);// Define the attributes part of the multipart bodyvar attributes = '--' + boundary + '\r\n' + 'Content-Disposition: form-data; name="attributes"\r\n\r\n' + '{"name": "schedule1.txt", "parent": {"id": "0"}}\r\n';// Define the file part of the multipart bodyvar file = '--' + boundary + '\r\n' + 'Content-Disposition: form-data; name="file"; filename="schedu

130
A
1 month ago
A
Adithya KrishnaNew Member
asked in API
JWTAuth error. Not able to find the Folder

I configured a raspberry pi 4 to be a cellular modem using the SixFab cellular modem kit The kit includes a SixFabBase Hat, LTE modem, antennas and a Sixfab core. I am using a in house sim card. The pi runs a python code to find the RSSI, RSRQ & SINR values every 5 minutes using Cron. Then another code to upload the text file to box every day. The issue I am facing here is that is that the JWTAuth is not working for me. Apparently, it doesn’t recognize my folder. It says it is it uploading the files to the root folder but I don’t see the file there as well. The codes are given below.Modem Signal Loggerimport subprocessimport timefrom datetime import datetimedef get_modem_signal_info(): try: # Run the AT command using atcom and capture the output result = subprocess.run(['/home/genwave/.local/bin/atcom', '-p', '/dev/ttyUSB2', 'AT+QENG="servingcell"'], capture_output=True, text=True) output = result.stdout.strip() return o

40
A
1 month ago
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piyushNew Member
asked in API
Unable to create folder using API

I tried to call API to create a Folder in user account but getting not authenticated with req id : 016d6612bbfea666f33a2c21999014df4I am coadmin and also app is authenticated as I can fetch all usersI am getting 403 and code is forbidden

120
P
1 month ago
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ParriNew Participant
asked in API
BOX API Integration usign Oauth

i am facing issue to get authentication using oauth .when i tested from postman it is getting 404 error. Please help to create app and to access folder in Box from postman

80
P
1 month ago
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integrations16New Member
asked in API
another user

Hi, I’m looking for a way to get all shared links in an enterprise using the API. All the answers I found on this topic are 1+ year old, and just wanted to confirm, is there still no ability to get all shared links in an enterprise in the Box API?And if so, could I be provided a bit more context on this workaround that I saw on an old thread:  “If you're using the SDK, you could always crawl through the entire set of users in the enterprise and check every file or folder they own for a shared link”How would we crawl the folder of another user, when the root folder just has id 0? And what kind of permissions would this require? 

120
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1 month ago
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MooParticipating Frequently
asked in Box Sign API
Client Credentials Grant behavior changed, breaking my sandbox app

I put Box Sign projects on hold for a year in hopes box.com would fix various web UI bugs insigning documents.Sadly, I still see an unacceptable overstrike and now even multiple font sizes on that overstrike, etc. But now that I’ve come back, I find that I can no longer get CCG to work with the User ID set inthe app.  ( CCGAuth() in Python SDK. )  The initial authorization works when using Enterprise IDBUT that is not what I want because when using the Enterprise ID, it never could access mytemplates--They were only accessible when using the user id.  (the User ID in the app config.)( It was previously able to access them when using the “user” argument to CCGAuth(). )I changed nothing.  It stopped working.  Yes it was still authorized then reauthorized for good measure.Is this a bug or a feature?  And is there a way to get the old behavior?  Other than this:Sadly I had to switch back to regular OAuth2 using the annoying 1 hour temporary dev tokenswhere it still will access the template

140
M
1 month ago
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comcduarteNew Participant
asked in API
How to search for files that 'do not' have a metadata template assigned

I’m using cURL to access the API.  I’ve successfully been able to search for a file by passing the template name and querying the value.  What I’m looking to do is structure the query as such that I can find a list of files that don’t have any metadata assigned to them. For this application, every file needs this particular template assigned to them, and a file without it is a good indicator that it needs to be processed.

60
C
1 month ago
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RCCSUPERNew Member
asked in Admin Forum
ERR_CONNECTION_TIMED_OUT

My team has received the above error when logging in after 1800 hours after October 10, 2024. Is there a reason we would be receiving this error? How do we avoid the error?   The dayshift supervisors are not getting the error before 1800 hours. LMR 

111
Jey Bueno Box
1 month ago

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