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Unanswered questions

28 Topics
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Soundarya2n2New Participant
asked in General
notification

Notification to be sent for any deleted files to a particular person or to a group/folder ? Which one is it?

112
S
1 day ago
Chai
ChaiNew Participant
asked in General
Folder Comparison

We have a lot of folders in Box that contains a lot of duplicative folders/files and wanted to find a way to compare them so that if They are the same, we can just delete one of them One has more files, delete the one with less files Missing files in either folders, synch them and delete one of them.I’m not sure if Box have this capability or not.  Secondly, Box Drive doesn’t show certain type of files, we can’t really do an apple-to-apple comparison between the folders using third party software on our local Box Drive.Any suggestion, API, etc is greatly appreciate.

313
Jey Bueno Box
3 days ago
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Soundarya2n2New Participant
asked in General
Viewing

Can others see someone else’s bin?

101
Jey Bueno Box
3 days ago
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CHRISTELLENew Member
asked in General
Error messages

Hello, for a few days when opening my PC, an error message has appeared. I try to make it disappear by following the procedure indicated, the notification disappears but it reappears when I open the PC again.... Thank you for your help. 

34812
Jey Bueno Box
3 days ago
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WynneJNew Participant
asked in General
Is it possible to set Closed Captions to play automatically when a VTT file is included?

We’ve recently been adding the VTT files alongside the MP4 files on our own platform and I was wondering if it were possible to set closed captions to play by default if the VTT file is present, rather than the user having to turn it on. I’m also checking in our LMS to see if I can do anything there, but thought I’d check with the source first.Many thanks

51
Jey Bueno Box
3 days ago
thomasdeely Box
thomasdeely BoxSr. Community Manager
asked in General
Can I prevent internal users from utizing Box in certain countries?

Yes, you could configure a Suspicious Location rule limiting access, and exempt the organization from it except for the intended user, then enable the automatic blocking option.

100
thomasdeely Box
4 days ago
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NewbieDev888New Participant
asked in API
Powershell and Updating Metadata

I have been messing around a bit with metadata templates and Box API.  I found that I’m required to use the PUT method when updating a file or folder, but I cannot for the life of me figure out why I keep getting errors from the server.https://developer.box.com/guides/metadata/instances/update/#:~:text=To%20update%20the%20metadata%20to,data%20on%20the%20template%20instance.Using the link above, I have been trying to get the payload to match this exactly, but to no avail.I have tried using “PUT” to post the payload, but I receive an unsupported media type, if I wing it and put POST, it says it’s a bad request.I use POST to apply the template in question, and it works just fine, but I seem to be missing the connection between Powershell, PUT, and updating metadata via Box API.Does anyone have an example of a successful metadata update via powershell? For a folder, specifically. 

80
N
5 days ago
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stretford-hallNew Participant
asked in API
Not receiving authorisation email

Hello. I’m hoping someone can help with this…I am trying to set up an app, to support the migration of some files from Box to a different storage system.I’ve set up the app on the developer console and it is showing as ‘Pending authorisation’, waiting for our admin to approve.But I am the admin and I’ve not received any emails or contact about it.Any advice on how I can get authorised?Thank you!

50
S
6 days ago
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KabinBMNew Participant
asked in Admin Forum
Use of Content Delivery Network (CDN) in Box

Is Content Delivery Network (CDN) being used in Box? When I upload any file in any folder in Box, does it get cached all across the world and the user who downloads the file gets it from his/her nearest location (and therefore reduces the latency to a great extent) ? If that is so, it would be great if you can direct me to the right box documentation area / link.

111
Jey Bueno Box
7 days ago
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ScottJustusNew Participant
asked in API
Embed Widget uploader display name comes through as null

Hello I need some help finding the email address value for a file uploaded from the embed widget in the API.  I’m using Box.Sdk.Gen.  Currently if a file is uploaded from the embedded widget, I cannot see fileUploadedBy (the value is null).  Also, file.CreatedBy, and file.ModifiedBy are tracked with an ‘Anonymous User’ value.  I can see the value displayed in the folder under the column ‘Updated’ on box.com.  Can someone help me get to the field for the email address that submitted the file?

30
S
7 days ago
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cow1129New Participant
asked in API
About API Rate Limits when using as-user

Hello.Uploading is subject to the following limits　240 file upload requests per minute, per userWhen a service account acts on behalf of an App-User in an application using JWT authentication, is this limit per service account or per App-User?A service account is trying to act on behalf of multiple App-User.I want to know if the rate limitation is per App-User or total of App-User.

160
C
10 days ago
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PurushNew Participant
asked in API
Can we use relative path while using rest api for folders and files?

Let’s say i have a subfolder  like  parent/subfolder1/subfolder2. Is there any way i can use this relative path parent/subfolder1/subfolder2 in rest api for listing items under the folder? or to download a file under a folder parent/subfolder1/subfolder2/file1 ?

40
P
10 days ago
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katiemcgee BoxNew Participant
asked in Partner Forum
mxHERO + Hubspot integration for routing files to opportunities

Hello,I have a customer that has Box integrated with mxHERO and Hubspot. They use mxHERO to take any attachments sent by customers and put them in Box, however this does not link them to the specific opportunity in Hubspot, only the contact that they were sent by. Is there an easy work around for this?Thanks! ​@DonHammons ​@sparkgridsoftware 

533
DonHammons
11 days ago
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btempleNew Participant
asked in Admin Forum
Locally Cached Files & Security

When you add or open a file in Box Drive, Box copies the file into the Drive cache folder, which creates a local copy of the file. Box has also confirmed that this cache folder is not encrypted. If you work for an organization that must keep sensitive data off of local machines, what is your work around? We thought using only the Box Online option and restricting Box Drive usage was an option but all files still open locally. The entire purpose of Box is to eliminate the need for sensitive data to be saved on local machines, but because of how the cache folder operates, that is not possible. 

243
Jey Bueno Box
11 days ago
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maxgNew Participant
asked in API
Is there a way to tell if a folder/file has been deleted via API response from the /folders/{folder_id} endpoint?

Is there a way to tell if a folder/file has been deleted from the /files/{file_id} endpoint? Should I be including a specific field in the fields query param to get this data? Was looking at the example API response and it looks like there’s a field called "trashed_at" that indicated when a folder was deleted but if it hasn’t been deleted will that field be null or not even be returned?  Same for Groups/Users? 

50
M
12 days ago
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Onestruction incNew Participant
asked in SDKs and Tools
Regarding OAuth 2.0 Implementation with SDK

When displaying the attached image to users, I would like them to enter their Box-registered email address and password every time. How should I implement this? 

170
O
13 days ago
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YTWNew Participant
asked in General
System Version of Box

Hi, Is there a way to find the version of Website Box?Or is there a webpage that outlines the rules for system versions?Thank you!

321
Jey Bueno Box
13 days ago
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yfarooquiNew Participant
asked in SDKs and Tools
How to enable folder selection in hosted file picker widget 

We want to use hosted box file picker as followinghttps://app.box.com/index.php?rm=box_select_view&client_id=123&link_type=folder&multiselect=false&picker_id=uniquePickerIdFile selection works fine but we cannot select folders. Is there an option that we can use to enable folder selection as well?

80
Y
14 days ago
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bvasuNew Participant
asked in API
USing the search API to return all folders

We need to extract a full list of all folders in our Box repository for external security analysis. We thought using a query of NOT XXX might do so, but NOT seems to require a predecessor criteria, How can we use the API to return a full list of all folders even if we need to do multiple iterations?

370
B
14 days ago
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Eeeek234New Participant
asked in End User Forum
new app update not working?

Anyone having problems with the latest update of BOX Mobile? I can’t scroll between photos I just get an eternal loading sign. Often it freezes in one photo and I can’t hit the X button to close out or switch to any other menu. I can acesss the menus but none of the buttons work. I’m at the point I have to close Box Mobile and reopen it every single time I want to switch to a new document. It that just my device or is this happening  elsewhere? Trying to decide whether to submit a ticket.

121
Jey Bueno Box
14 days ago
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LoganNew Participant
asked in Admin Forum
Confirmation email not going out

I added a new user and they aren”t getting the activation email. Have tried multiple times.

171
Jey Bueno Box
14 days ago
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Michael BlackNew Participant
asked in End User Forum
Blacked-Out Documents

All of the Word and PDF documents that I have in my various Box folders are blacked-out when I try to view them.  What can I do to fix this problem?  Thanks for any suggestions! Mike

212
Jey Bueno Box
18 days ago
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DG InsightNew Participant
asked in Admin Forum
Manage User email address

Managed Users email address no longer a valid email address.  Tried to update but input new email incorreclty and it is still waitng for verification.   Went  to edit with correct email address and receive a  message stating that an account already exists for that email.  How do I fix the primary email address?

291
Jey Bueno Box
20 days ago
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VisarioNew Participant
asked in API
Create an user via API

Hello,I'm creating an user via .NET SDK (boxClient.Users.CreateUserAsync method) but user is being created with different email address. In the body request I'm setting email as <personal information-redacted> but in the result I'm getting something like "AppUser_2317968_daP2ZOIUIW@boxdeveditition.com". How I can create user with proper email address?Best regards,Damian Kochmański

231
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21 days ago
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NSCFPDNew Participant
asked in Admin Forum
Can you prevent windows users from saving files locally in folders they are not allowed to modify?

We keep having problems with users using Box Drive on Windows who forget what folders they are allowed to save files to.  E.g. they  edit a file in, or save a file to, a folder that they only have viewer access to.  The file IS saved, and Box does flag an error, but most users don’t understand the error and/or ignore it.  The file is resident on the local disk of that user but it is not uploaded to the Box cloud, not available to others, etc.It would be helpful if the write permission to such a folder was denied, i.e. if the user were to get an error on the save that said “you can’t write here”, then they’d be aware of the error and could go and save their file wherever it is that they are supposed to be putting it.  Is there any way to do this using the permissions in Box Drive?  Question for both Windows or MAC.  Thank you for any suggestions!

283
Jey Bueno Box
25 days ago

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