Skip to main content
  • EN

Recently active topics

115 Topics
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in General
Community Roundtable Highlights - Driving Adoption to unlock value

Thanks to our EMEA customers Stephanie Nowland, Metropolitan Police, and @Vincent Trousseau Oxfam, for yesterdays insights on driving adoption. Also thanks to @Mark Lomeli - Box  @GabrielatBox and James Davies from our EMEA team and our customer guests. Highlights. Recording here 0 mins - Introduction to the panel1 min - Moving from implementation to adoption3 mins 19 secs - How do you measure value from your Box investment23 mins 33 secs - How often do you communicate value to the business?27 mins 54 secs - Adoption challenges37 mins 20 secs - Measuring Adoption on an ongoing basis51 mins 20 secs - Wrap up

1
Mark Lomeli - Box
3 hours ago
J
Jennifer CNew Member
asked in General
test

test

1
JeyBueno Box
4 hours ago
JeyBueno Box
JeyBueno BoxCommunity Manager
asked in General
Wildcard Wednesday: Guess the Word 🤔

Quiz yourself and join the fun. 🎉🦇 Batman is in need to securely automate end-to-end e-signature workflows for his organization.Can you help him identify the scalable solution for his business needs? 🦇   B              Why join?💡 Learn more about Box.🤝 Connect with others.🏆 Win rewards such as badge, earn points, and be on top of our leaderboards by participating actively. Drop your guess below. Have fun! 😉

0
JeyBueno Box
9 hours ago
V
venky929New Participant
asked in Box Sign API
Insufficient scope

I am getting below error while trying to access the existing templates of Box Sign API.{    "type": "error",    "code": "insufficient_scope",    "status": 403,    "message": "The request requires higher privileges than provided by the access token.",    "help_url": "https://developer.box.com/guides/api-calls/permissions-and-errors/common-errors/",    "request_id": "0a16c0b7baab4b0e5c0650bd171d679c7"}I am using a developer account with client id: jmhjt9o71zlh3k3crqycqcr9c4tsav9m and using client credentials for authorization.I have checked all the application scope options available but still getting this error while trying invoke the Box Sign API’s.Also, while trying to get the access token, if I give the box type as enterprise, I am able to generate the token but If i give the box type as user, I am getting “invalid_grant” error.PS: I am a beginner, therefore it would be of great help if you give explain with proper details.

3
JeyBueno Box
9 hours ago
P
Piyush JaiswalNew Member
posted in API
How to change ownership of file

Hi, I want to call api to change ownership of file but I saw only editor and viewer option, suppose I assign someone as editor using api and then i delete file from my folder then it will delete from others account too. Is there any other way to tackle this situation

1
JeyBueno Box
9 hours ago
S
SIOS CovasNew Member
asked in API
Temporary "Application Blocked by Administrator" error returned from Box API

◆BackgroundWe provide a service that displays a list of folders in Box and uploads files specified by the customer. We received an inquiry from a customer regarding the following issue:On 8/21, 8/26, and 8/29, the service was temporarily unavailable due to an error. It was restored over time and became usable again. What could be the cause of this?◆Our Investigation ResultsUpon investigating our application logs, all incidents were due to the following error:HTTP Status: 403Response: "error":{"code":"AccessDenied","debugMessage":"{\"error\":\"service_blocked\",\"error_description\":\"The application is blocked by your administrator\"}"◆Executed APIPOST https://api.box.com/oauth2/tokenThe error occurred during the refresh of the access token.◆Questions1. Under what circumstances would an administrator temporarily block access?2. Are there any specific settings in the customer's Box administrator configuration that we should check?◆Additional InformationIf a Box administrator had prohibi

2
S
18 hours ago
M
MattStichNew Member
asked in API
d_ prefix to folder names when trying to delete workspace folders

Our company creates a Workspace folder for each user that is owned by a central service account.  I’m trying to build a script with Box CLI and PowerShell to delete a user’s Workspace folder after we delete their account to free up a license. Every time I try to get the folder details or delete the folder, I’m greeted with a d_ prefix on the item and it can’t find the folder. If I try to just get the folder, folders:get still attempts to add a d_ prefix and folders:items is probably incorrect.  I’m signed into CLI as our global admin account which owns this content, so it shouldn’t be a permissions problem. If I do a folders:items 0 as the given user, I see the workspace folder and ID.  The code imports a CSV of folders that I’ve pulled already.  I’m still new to the CLI so obviously I’m doing something wrong but I don’t know why it’s adding a d_ prefix to the content. I’ve tried to add a Trim() to the folder ID, but the folder ID shows correct in the text output before the actual dele

1
JeyBueno Box
1 day ago
JenG Box
JenG BoxParticipating Frequently
asked in General
What is RAG / vector embeddings in Box AI?

Box utilizes a Retrieval Augmented Generation (RAG) process using vector embeddings as a way to provide the best AI-powered answers across Box content. This approach allows us to support user permissions, incorporate new information immediately, avoid training models, and generally provide AI capabilities across multiples files and large amount of content.These efforts utilize our existing expertise in AI, search, metadata, and file storage to design solutions that are flexible and scaleable. This not only powers the functionality that you see in the product, but customers can build on top of our APIs so they don’t have to build it themselves.To achieve this functionality, we employ various tools and technologies in our environment: (In our environment is an important piece of information so customers know their content is not being used externally).1. AI model (LLMs): We utilize multiple AI models based that meet our enterprise-grade requirements (see AI Principles: https://blog.box.c

2
JenG Box
1 day ago
JeyBueno Box
JeyBueno BoxCommunity Manager
posted in Admin Forum
Tuesday Tips & Tricks: How to Leverage Box AI for Intelligent Content Management

Generative AI is set to revolutionize how companies manage, analyze, create, and extract value from their content.To successfully implement this technology, two key components are crucial: Ensuring the right governance, security, and compliance framework is in place so that your most critical data is protected. Solid grasp of the technology that generative AI uses to securely produce meaningful outputs and coherent content  Visit this Box AI Architecture Flow to learn how to harness the power of Box AI for intelligent content management. This essential resource covers the comprehensive workflow of Box AI such as: 💠 Initiating content interactions with Box AI💠 Engaging with Box AI💠 Uncovering key business insights with Box AI💠 Secure RAG, step-by-step💠 Data privacy and security💠 The benefits of Box AI💠 Box AI FAQ’s👉 Learn more at https://www.box.com/ai. 👈Can you also share some tips and best practices on how you optimize your content management strategy? 😎

0
JeyBueno Box
1 day ago
JeyBueno Box
JeyBueno BoxCommunity Manager
posted in General
Wildcard Wednesday: Scavenger Hunt

Image Source: ccpl.orgQuiz Yourself and Join the Fun! 🎉Hello Awesome Community Members! ✨We’re launching a Box scavenger hunt to help you explore and learn more about the platform!How it works:1. ⛳ Complete the Tasks: Answer the questions and find information about Box.2. 🔎 Find and Share: Use Box’s resources to find your answers, and then post them in the comments along with the links leading to your answers. Why join?💡 Learn more about Box.🤝 Connect with others.🏆 Win rewards such as badge, earn points, and be on top of our leaderboards by participating actively.🔍 How many can you find? Check out the tasks below and dive into the hunt: What is the Box tool that allows you to create and manage automated workflows? What is the maximum file size that can be uploaded to Box? What authentication methods can an administrator configure for managed users? Happy exploring! 🕵️‍♂️💻

2
JeyBueno Box
1 day ago
JeyBueno Box
JeyBueno BoxCommunity Manager
published in General
Monday’s Community Spotlight 🌟 Revolutionizing NICU Care with Box + Keriton Integration

 ✨ Enhancing Care in the NICU Department with Box's Keriton IntegrationA leading hospital is committed to providing exceptional care for all patients, including the most vulnerable populations such as NICU babies and their mothers. With a focus on improving technology, streamlining processes, and ensuring content compliance and security, they embarked on a mission to enhance the quality of care in their NICU department. To fully support this goal from a content-management, security and compliance perspective - they leveraged the power of Box's developer portal to easily build a connection to their new HIPAA compliant software called Keriton. The hospital recognized the need for a more efficient and secure solution than legacy FTPs or on-premise systems for file storage requirements and reporting for this new process. ✨ Improving Collaboration Efforts and Addressing Challenges in Implementing Box Solutions: The groundwork for this use case and others was laid over the past several years

150
JeyBueno Box
2 days ago
S
sobermeyerNew Participant
asked in Admin Forum
Box Reporting - ONLY folders and permission levels and owners.

Hi there!I want to run a report to JUST see The owners and co-owners of folders in the Box and the people who have access to those folders and their respective permission levels, not individual documents. When I’ve run previous reports, they’ve been the  very large and unwieldy, making it difficult for someone else in my organization to view.I need an easier way to get a list of owners or permissions at the folder level in Box, without having to sift through a large number of records. What’s the best way to do this?

1
JeyBueno Box
2 days ago
U
user211New Participant
asked in API
CCGAuth not working

Hi,I’m trying to use the python API to download files from a collaborator shared folder. I’m using a free developer account. I made an app and it was authorized (by myself). It was working fine in March 2024 and stopped working when I tried today (Sept 13 2024).```auth = CCGAuth(client_id='xxx',client_secret='xxx',user='xxx')client = Client(auth)user =  client.user().get()"POST https://api.box.com/oauth2/token" 400 77{'date': 'Fri, 13 Sep 2024 17:49:32 GMT', 'content-type': 'application/json', 'strict-transport-security': 'max-age=31536000', 'set-cookie': 'box_visitor_id=66e478e2429fb8.44475236; expires=Sat, 13-Sep-2025 17:49:32 GMT; Max-Age=31536000; path=/; domain=.box.com; secure; SameSite=None, bv=PARTNERS-28114; expires=Fri, 20-Sep-2024 17:49:32 GMT; Max-Age=604800; path=/; domain=.app.box.com; secure, cn=33; expires=Sat, 13-Sep-2025 17:49:32 GMT; Max-Age=31536000; path=/; domain=.app.box.com; secure, site_preference=desktop; path=/; domain=.box.com; secure', 'cache-control': 'no-

3
JeyBueno Box
5 days ago
K
KENJINew Participant
asked in API
API Call Limits: Are Non-Chargeable API Calls Included in the Monthly Cap?

As I understand it, the Enterprise plan includes a limit of 100,000 API calls per month. Upon reviewing the Admin Console, I noticed there are "Chargeable" and "Non-Chargeable" API calls. Could you please clarify if "Non-Chargeable" API calls are also counted toward the 100,000 API calls per month limit?

1
JeyBueno Box
5 days ago
A
Alex SilvaNew Member
posted in Box Sign API
redefinir senha

good morning, I would like some help, I'm trying to change my wife's account password but the email isn't arriving.

0
A
5 days ago
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in General
Community Roundtable Highlights - Developing your AI infused content protection strategy - conclusion

Thanks Kurt Roemer and Ben Weiner for yesterday’s review of the security ebook and next steps. Recording of the roundtablePlease find attached here the  recording  the highlights.   Highlights0 mins - Recap on goals of ebook and next steps2 mins 30 secs - Quick review of ebook chapters 1 to 525 mins 8 secs - Appendix and Resources40 mins - Overview of community.box.com  Chapters of the ebook Chapter 0 - Introduction LinkChapter 1 - The involving nature of content LinkChapter 2 - The content threat landscape LinkChapter 3 - Goals and Guardrails LinkChapter 4 - Structuring a content protection strategy LinkChapter 5 - Operationalizing content protection Link Want to contribute to the ebook appendix and resources?If so, please follow the instructions here. Do you have a content protection strategy example that you would like to share with us? A one pager, draft is fine and our team is happy to provide feedbackIf so, please email kroemer@box.com or tdeely@box.com 

0
thomasdeely Box
5 days ago
A
April JonesNew Participant
posted in General
Co-authoring & Links

Good day everyone,We started our migration to Box about 5 years ago and Links within Documents have always been a blocker.  With this we had to migrate file servers to AWS FSX.  We had a few IT people that we had in the past enabled co-authoring, love the autosave.  Now since the announcement back in May and the support of Links, we have been testing with a few groups.I admit I am not well versed with setting up links within Excel and am wondering, what if any advice and tips you may have as we move forward within our company to enable for everyone and prepare our support desk with any guidance for support.

1
JeyBueno Box
6 days ago
U
userConcentricNew Member
asked in API
Facing issues while fetching retention policy on a file

Goal : Try to fetch the retention policy on a file if there is one.When creating the App I enabled manage_data_retention scope and I am sure that there are files under retention policies.Even though File information in UI is giving retention policy information, GET Get file information This APi is not returning any retention policy information  I tried to fetch all the files under retention policies and use query like file_id to narrow down the retention policy on file.GET List file version retentions But the response I am getting is:  { "entries": [], "limit": 100, "order": [ { "by": "file_version_id", "direction": "ASC" } ] } I tried to fetch file_versions under retention policy assignment but that is giving API used : GET Get files under retention {"type": "error","status": 403,"code": "access_denied_insufficient_permissions","help_url": "http://developers.box.com/docs/#errors","message": "Access denied - insufficient permission","request_id": "---"} IN the scopes documentatio

1
JeyBueno Box
6 days ago
U
user126Participating Frequently
asked in API
I have a question regarding the differences between free accounts (Individual) and paid accounts.

It is possible to make API calls and create custom apps with a free account (Individual), but could you please answer the following questions?What are the API call limitations? What are the differences between free and paid accounts in terms of what can be done with custom apps created?

1
JeyBueno Box
6 days ago
C
CloudBoxNew Member
asked in API
Urgent - Rate Limit - IS the rate limit per application or per user ?

i have a customer that want me to download his files 100M how can i know my throughput , on how many request per min / per day , is it per client or per application.how can i know the maximum requests i can make per day ?

1
JeyBueno Box
6 days ago
M
mtheriaultNew Member
asked in API
How user rate limits are applied when using JWT Application (service account) and the 'as-user'

Hi!I would know how the throttling/rate limit on a user basis (1000 API calls per minute) is applied when you use a JWT application (service account) to act on behalf of another user by leveraging the as-user header.The limit is applied to...The service account itself Or the impersonated user (as-user)And if I create another service account, the user based limit is reset for this new account (1000 API calls per minute)?

1
JeyBueno Box
6 days ago
JeyBueno Box
JeyBueno BoxCommunity Manager
asked in Admin Forum
Thursday’s FAQ: Inviting External Collaborators to Your Box Hubs

👉 Box Hubs are intelligent portals designed to securely curate, organize, and share content, no matter what file type, or where it lives.Note: Box Hubs is currently available in beta and is available in Enterprise plans and above. We’re thrilled to announce the upcoming update for Box Hubs <Beta> : sharing Box Hubs with your external collaborators. This enhancement is designed to make teamwork even more seamless and effective. When you’re ready to share a Hub, you can add external collaborators to view the Hub.I’ve summarized below a few FAQs regarding this next update:  How to identify if Hub has external collaborators: A Hub with a gray globe icon 🌐 or "globe + external" label indicates it has external collaborators.   Why is there a Globe Icon next to my Hub name: The globe icon signifies that the Hub includes at least one external collaborator. Can external users see my content in the Hub: External collaborators can view Hub content unless Shield classifications block t

0
JeyBueno Box
6 days ago
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in Introductions
How do I introduce myself to the Box Community?

Hi everybody, I’m Thomas, Box Community Manager, for Admins and End Users.Welcome to the Box Customer Community...I am excited to be here with you and help create this forum for all Box users to connect, collaborate, share knowledge with each other!Before we start…📷.  Have you added your headshot to your profile? Select “my profile->edit profile” to add your picture. We want to make this a personal, human space  Next…We welcome you to introduce yourself using the template below. Sharing some details about yourself will help make this a friendly and welcoming space for members to connect and learn from each other!Introduction template:     🎤  Name (pronouns optional) 📍  Location 💻  Organization + Role  💛  Areas of Expertise (ie. Product Management, Agile, Design, etc)  🎨  Interesting Fact About You  🎤  Thomas Deely (he/him) 📍  New York 💻  Box, Customer Community manager 💛  All things Box, connecting customers with peers for knowledge sharing and idea exchange around all

10
JeyBueno Box
6 days ago
B
bj_gibbonsNew Member
asked in End User Forum
need help - upgraded paid w apple//, no support@box.com // how to get help?

Hi Jey I paid 79 Apple throh the box app for an up grade annual. Did not upgrade. I have images to prove.  see attatchments. There is no support@box.com Can you help? Brianenc 

1
JeyBueno Box
6 days ago
U
user126Participating Frequently
asked in API
After Publishing a Custom App, Who is Affiliated with License-Based API Rate Limits?

I have a question regarding rate limiting for license-based APIs. developer.box.com Rate Limits - Box Developer Documentation Explore the Box APIs and SDKs to use for app development, API documentation, developer support resources, and access the Box Developer Console Is the license-based API rate limit after publishing a custom app related to the plan that the party issuing OAuth (i.e., the developer of the custom app) has signed up for, which increases the count when making API calls from the app? Or does the contracted plan of the user of the app affect the API call limit?

2
U
6 days ago

Badge winners

Show all badges

Didn't find what you were looking for?

Ask the Community
Terms & ConditionsCookie settings