notification

Hi ​@Soundarya2n2 🤗 Notification for deleted files in Box can be set to go to either a specific person (e.g. account holder, admin or folder owner); or a group/folder (if they are involved in the file or folder). By default, Box sends all notification emails to an account holder's primary Box email address.

You can navigate to your Profile > Account Settings > Notifications Tab to review. Please also check out Manage Notifications for Enterprise Users to learn more.

Let us know if you have further questions. Eager to help! 😊

Can you tell me the steps for sending notification  for deleted file for specific person and group/folder?

Hi ​@Soundarya2n2 To clarify, these notifications are automated and based from account settings. The Notifications tab is where you configure what you get notified for and how to get notified. You may be needing to do manual outreach if necessary. If haven’t updated yet, we recommend to have your users configure their settings to be notified when there are changes on their files as well as the ones they have access to.

Learn more on how to manage the account settings in terms of Notifications Tab.

Have a great day! 💙

Our primary admin/account owner (who is not the folder owner) is being notified about file deletions from only one of our users.  I’m not seeing anywhere in notification settings that would make this apply, any thoughts?

Hi ​@CC Ops 👋 Welcome to the Box Community! Thank you for bringing this up.

It’s odd if email notifications are only being received from one user. I would suggest checking the Account Settings > Notifications for this specific user to review the settings. If the admin still needs further assistance, we’ll submit a support ticket so our Product Support team can troubleshoot the issue.

Looking forward to hearing from you! 💙