Hello,

We use DocuSign for the signature of all our sales orders. With the support of DocuSign, we have created an integration (or Connect) between DocuSign and Box. This captures sales orders as they are signed. We are also hoping to use this connection to download a bulk history of a load of DocuSign signed envelopes.

We have tried this a number of times - from different browsers, clearing cache & cookies etc - to sync these legacy envelopes to Box. The publish and sync works, but each time, it delivers a different amount of envelopes to our connected Box folder. DocuSign are saying that because the CSV publish worked on their end (and shows 514 envelopes), the issue is with Box. However, we’re not getting that many envelopes in Box - maximum is around 250, but varies between approx 130 and 290.

What else can I try to ensure the integration works as expected?

Many thanks,

Tom.