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Question

Box Drive upload errors


We are using the Box Drive app on both PCs and Macs. We have users in our home office in Gainesville, GA and remote users across the country. We are all getting errors when working with the app and have been forced to use Box in the browser. It doesn’t matter what network the user is on we are all seeing the attached error.
 

 

3 replies

Jey Bueno Box
  • Community Manager
  • 282 replies
  • February 4, 2025

Hi ​@BryanNicoll 👋 Welcome to the Box Community! We're sorry to hear you're experiencing issues with Box Drive uploads.

 

This is a known issue affecting both Mac and Windows users, where network errors occur during uploads or downloads. Our engineering team has already investigated and resolved the problem. Could you please try uploading again?

 

If the issue persists, please let us know:

  • The steps you're taking
  • The error message you're seeing
  • Any specific slowness or delays, and the duration

This will help us further investigate and resolve the issue.

 

Thank you for your cooperation. We look forward to getting this fully sorted out for you! 🤗


  • Author
  • New Participant
  • 1 reply
  • February 4, 2025

Thank you Jey Bueno.

The issue has been resolved for our users. Thanks for your reply.


Jey Bueno Box
  • Community Manager
  • 282 replies
  • February 4, 2025

Awesome! We appreciate you taking the time to let us know about the issue and for confirming that it has been resolved on your end.


Have a great day, Bryan! 😊


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