We are using the Box Drive app on both PCs and Macs. We have users in our home office in Gainesville, GA and remote users across the country. We are all getting errors when working with the app and have been forced to use Box in the browser. It doesn’t matter what network the user is on we are all seeing the attached error.
Hi
This is a known issue affecting both Mac and Windows users, where network errors occur during uploads or downloads. Our engineering team has already investigated and resolved the problem. Could you please try uploading again?
If the issue persists, please let us know:
This will help us further investigate and resolve the issue.
Thank you for your cooperation. We look forward to getting this fully sorted out for you! 🤗
Thank you Jey Bueno.
The issue has been resolved for our users. Thanks for your reply.
Awesome! We appreciate you taking the time to let us know about the issue and for confirming that it has been resolved on your end.
Have a great day, Bryan! 😊
Hi ,
I have encounter a series of the BOX issues, first we have encounter a consistent errors in uploading as below :
And most of our share link was suddenly disable :
Appreciate your help and recommendation.
Best Regards
King Ann
👋 Hi
This looks like a bandwidth limit as outlined on our Box Fair Use Policy. Box monitors bandwidth for fair use purposes on an account basis and a shared link basis.
Please check out Understanding Box Bandwidth Limits to learn more.
To confirm the account status, and if you need more information about rate limit and required assistance for account-specific concerns, please submit a ticket to our Product Support.
Hope to have this sorted out. 💙
Thank you Jey, I will proceed to submit a ticket for this problem.
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