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Unanswered questions

45 Topics
K
koichiNew Participant
asked in General
personal accounts for BOX

Is there a feature to prevent the use of personal accounts for BOX?

82
Jey Bueno Box
19 hours ago
B
bibashkafleNew Participant
asked in API
Recover Recently Deleted Sandbox

Hi All,  we had a box developer sandbox created from enterprise admin user to integrate box sign service. we accidently deleted that that sandbox, we want to recover that because sandbox admin was not a enterprise user eg. myName+boxsign@companydomain.com within that sanbox/ admin user there is many important data, how can we recover that recently deleted sandbox. Any help is appreciated.

110
B
20 hours ago
T
tatsuya_itoNew Participant
asked in API
Data is available in reports but not via API

1. Data is available in reports but not via APIDespite being able to output data for events after December 13, 2024, using the BOX report feature, I am unable to retrieve the same data via the BOX API. The API consistently returns only events up to December 13, 2024. Could you help clarify why this is happening and how to resolve it?2. Scheduled executions do not save data after December 13When I set up scheduled executions of my script to fetch event data, no events after December 13, 2024, are saved in my system. Could you explain why the API is not retrieving or saving these events during automated runs, even though the data exists in the reports? // Function to fetch events from BOX API using the current stream_positionfunction fetchBoxEvents() { const sheet = SpreadsheetApp.getActiveSpreadsheet().getActiveSheet(); const scriptProperties = PropertiesService.getScriptProperties(); const accessToken = scriptProperties.getProperty("BOX_ACCESS_TOKEN"); if (!accessToken) { Logger

30
T
1 day ago
H
h.ryomaNew Participant
asked in Box Sign API
"Box Sign request returns a 500 error."

I encountered a 500 error while using Postman to call the Box Sign API to create a sign request:Endpoint:https://api.box.com/2.0/sign_requestsDetails:The same developer token successfully works for file uploads. The application is approved and authorized.Could you help identify the possible reasons for the issue? { "type": "error", "code": "internal_server_error", "status": 500, "message": "Internal Server Error", "help_url": "https://developer.box.com/guides/api-calls/permissions-and-errors/common-errors/", "request_id": "0301ec73ba5420dac2e91dc81cc5f2845"}

160
H
3 days ago
C
carterandclarkNew Participant
asked in API
{"error"=>"invalid_client", "error_description"=>"The client credentials are invalid"} Answered

I use to be able to authenticate as the subject_type user on the client id app kox474mes4cugrj929i4kh5enokukmltThis is a free account and the app is authorized and enabled.However, now it seems that the subject_type is being required to be set to enterprise. The problem with this is that as the enterprise, I have to add the "Automationuser" to the folder I want the user to upload to. This is a problem because I have been shared several folders and it would be a large coordination effort to have everyone add the "Automationuser" as an uploader. And this would break for any new shares if the user wasn't added.Is there a way to still be able to upload as the user that has access to those folders? I tried using the As-User header, but then that returns the error like the folder doesn't exist.

50
C
3 days ago
V
VisarioNew Participant
asked in API
Create user invite via API Answered

Hello,I want to create user invite via .NET SDK. I’m using boxClient.Invites.CreateInviteAsync method. I created another (personal) account on box.com and I’m trying to invite it to my enterpise. But I’m getting an exception with details:{"type":"error","status":400,"code":"bad_request","context_info":{"errors":[{"reason":"invalid_parameter","name":"login","message":"Invalid value <personal information-redacted>."}]},"help_url":"http:\/\/developers.box.com\/docs\/#errors","message":"Bad Request","request_id":"suqbwuhwiea7aeue"} Am I missing something?

40
V
3 days ago
R
Robert BakonyvariNew Participant
asked in Introductions
Introduction: Robert Bakonyvari

Hello Team, 🎤  Robert Bakonyvari 📍  London, UK 💻  Sony Pictures Entertainment IT, Production Services Manager 💛  Media production workflows and IT services 🎨  Trying to training our cat to help me building my Lego Technics sets. Not going well.

172
thomasdeely Box
4 days ago
E
enyat_infyNew Participant
asked in API
storage_limit_exceeded

2024-12-13 18:56:58.523 INFO  [[ACTIVE] ExecuteThread: '15' for queue: 'weblogic.kernel.Default (self-tuning)']The API returned an error code [403 | q8maaahwjvoa01l7.04b218b328508244f8ff0d76320de105e] storage_limit_exceeded - Account storage limit reached

20
E
6 days ago
Y
YasukeyNew Participant
asked in Admin Forum
Access Restrictions in Box

I have a question regarding access restrictions in Box. We would like to control the devices used by external collaborators. Is it possible to configure the restriction for both general PCs and thin clients?Thank you in advance for your support.

141
Jey Bueno Box
7 days ago
D
Daniel49085New Participant
asked in End User Forum
Repairing PC

I am sending in my PC for repair. How do I stop syncing and remove the Box folders without losing the data.

41
Jey Bueno Box
8 days ago
V
VisarioNew Participant
asked in API
Create user invite via API

Hello,I want to create user invite via .NET SDK. I’m using boxClient.Invites.CreateInviteAsync method. I created another (personal) account on box.com and I’m trying to invite it to my enterpise. But I’m getting an exception with details:{"type":"error","status":400,"code":"bad_request","context_info":{"errors":[{"reason":"invalid_parameter","name":"login","message":"Invalid value 'damian.kochmanski@gmail.com'."}]},"help_url":"http:\/\/developers.box.com\/docs\/#errors","message":"Bad Request","request_id":"suqbwuhwiea7aeue"} Am I missing something?

70
V
8 days ago
V
VisarioNew Participant
asked in API
Create an user via API

Hello,I'm creating an user via .NET SDK (boxClient.Users.CreateUserAsync method) but user is being created with different email address. In the body request I'm setting email as <personal information-redacted> but in the result I'm getting something like "AppUser_2317968_daP2ZOIUIW@boxdeveditition.com". How I can create user with proper email address?Best regards,Damian Kochmański

50
V
9 days ago
S
sobermeyer BoxNew Participant
asked in End User Forum
Microsoft tagging in cells excel

Hi! I am trying to see if it’s possible in the desktop version of Excel when saving back to Box, to tag their my team via the Microsoft directory in specific cells. Unfortunately Box doesn’t allow me to do this. Is there a workaround? TYIA!

81
Jey Bueno Box
9 days ago
C
Carlo50New Participant
asked in Admin Forum
BOX Drive for ARM download

When and How would be possible to download BOX drive for windows11 armx64 device?Thanks

753
Jey Bueno Box
9 days ago
P
PSilagi BoxNew Participant
asked in General
Custom reporting on shared folders

Hi team! My customers is hoping to understand which files have the highest previews and downloads among external collaborators in a specific shared folder. Do we  have any resources available that would help construct these custom reports? Thank you!

272
P
9 days ago
F
f.ryoheiNew Participant
asked in API
Please check the 'sub' claim. The 'sub' specified is invalid.

When I run the folder creation API, I get the following error.What's the cause? { "error": "invalid_grant", "error_description": "Please check the 'sub' claim. The 'sub' specified is invalid."} 

250
F
10 days ago
S
Sundhar RajanNew Participant
asked in General
Inquiry on Box Enterprise FedRAMP and DoD IL5 Compliance and Integration REST APIs

Hello,I am reaching out to confirm whether Box Enterprise meets the compliance standards for FedRAMP and DoD Impact Level 5 (IL5). Additionally, I am interested in learning about the REST APIs that are best suited for integrating with Box Enterprise for data management, compliance, and security purposes.Could you please confirm if Box Enterprise has received FedRAMP and/or IL5 certification? If so, could you also provide documentation or resources on the specific APIs available for such integrations?Thank you for your assistance.Best regards,

533
Jey Bueno Box
10 days ago
E
enyat_infyNew Participant
asked in API
Facing intermittent connectivity issue , while getting connection from BoxDeveloperEditionAPIConnection

Happening intermittent, 3/5 executions are SUCCESS, 2 are getting failed with below error.In our UAT environment facing below error once in a while, Any suggestion how to fix?CODE:  BoxDeveloperEditionAPIConnection  boxConnection = new BoxDeveloperEditionAPIConnection(EnterpriseId(), DeveloperEditionEntityType.ENTERPRISE, boxConfig, null); Proxy   proxy = new Proxy(Proxy.Type.HTTP, new InetSocketAddress(proxy-uat.apple.com, 8080));  boxConnection.setProxy(proxy);boxConnection.authenticate();ERROR:com.box.sdk.BoxAPIException: Couldn't connect to the Box API due to a network errorat com.box.sdk.BoxAPIConnection.executeOnClient(BoxAPIConnection.java:1259) ~[box-java-sdk-4.0.1.jar:?]Caused by: java.io.IOException: Unexpected response code for CONNECT: 403 

80
E
11 days ago
V
vb90291New Participant
asked in End User Forum
File Count for Folder Contents

I am saving documents from ShareFile to Box.com. I need to double check that the migration is catching everything. To that end, I want to check the file count for every folder. I don’t see that option in Box. Very frustrating. Any tips appreciated.

201
Jey Bueno Box
11 days ago
U
uhligfdNew Participant
asked in General
How to integrate graphic files into latex files on Box

I am working on a talk in Latex and it needs some graphic files for illustration. The tex file and the png and jpeg files sit inside the same folder on Box and unfortunately the image files can never be found when trying to  compile the tex into pdf files on Texshop.(1) There seems to be some problem with Box seeing graphic files in the same folder as the tex file that uses them. I looked at the ‘file info’ details and I have permissions to read and write for all involved. The info file actually displays the correct graphic file that Texshop cannot access. Weird. All looks good, but inside Box compilations, the graphic files cannot be found, so the console of Texshop tells me.(2) I have another folder on Box with tex and graphic files and those can always be compiled together easily in Texshop. Their file infos do not look any different at all and they work together as designed.(3) I cannot see any way out to correct this Box incompatability mess up.  I tried to export the tex and grap

172
Jey Bueno Box
11 days ago
H
hrm_mNew Participant
asked in API
Can app users be assigned as task assignees when starting a pre-configured workflow?

Specifically, I need to understand:If an app user or service account starts a pre-configured workflow through the API (POST /workflows/{workflow_id}/start) Can they add another app user as a task assignee at the time of starting this workflow? I've checked the Box Developer Documentation but couldn't find specific information about this capability. Any documentation references or real-world experience would be helpful.Thank you in advance for your help!

60
H
12 days ago
V
Vladimird88New Participant
asked in SDKs and Tools
Problem with using box-ui-elements and ContentPreview as a React component

Hi everyone. I’, relatively new in React and I’ve just started working with Box integration. I managed to use Box by referencing the versions available on Box's CDN (https://github.com/box/box-content-preview?tab=readme-ov-file#including-preview-as-a-library). But, I have the requirement to use it as a NPM package. I’m using React and when I try to install the box-ui-elements and use it, I get the error 00:30:52 [vite] error while updating dependencies:Error: Build failed with 3 errors:node_modules/box-ui-elements/es/elements/content-preview/ContentPreview.js:51:26: ERROR: No matching export in "node_modules/box-ui-elements/es/elements/common/annotator-context/index.js" for import "WithAnnotationsProps"node_modules/box-ui-elements/es/elements/content-preview/ContentPreview.js:51:70: ERROR: No matching export in "node_modules/box-ui-elements/es/elements/common/annotator-context/index.js" for import "WithAnnotatorContextProps"node_modules/box-ui-elements/es/elements/content-sidebar/Activ

160
V
12 days ago
D
DotNet_DeveloperNew Participant
asked in Box Sign API
How to add and highlight signature box in signed document using code

I am trying to create a Box sign request and want to highlight the signature box in the document where the user needs to add their signature. In the Box Sign portal, there is an option to drag and drop the signature and other fields, which places the signature box at the desired position in the document. I want to replicate this functionality using code. However, when I tried adding the inputs attribute under signers, it didn’t work as expected.Below is my json request body.{  "email_message": "Hello! Please sign the document below",  "email_subject": "Sign Request from UserName",  "parent_folder": {    "id": "2895123232312",    "type": "folder"  },  "signers": [    {      "email": "<useremail>",      "role": "signer",     "order": 1,      "inputs": [        {          "type": "signature",          "x": 100,          "y": 150,          "page_index": 0,          "width": 150,          "height": 50        }      ]    }  ],  "source_files": [    {      "id": "1714359484288",      "t

60
D
16 days ago
J
jno77New Participant
asked in API
Box API getting "session expired"

I am working on my first Box API calls. I am using Postman at the moment and was finally able to get the API to access a token to work and I have retrieved a token. I then take that token and send as authorization to the API to list the items in a folder. The Box application that was created for this purpose is a CCG application and I am passing the client ID and secret and the box subject type is enterprise.. When I call the API to get the folder items, it tells me “session expired” even though I had just retrieved the access token. What am I doing wrong?

310
J
16 days ago
T
takamatsubuildNew Participant
asked in End User Forum
認証メールが届かない

新規アカウントを作成してアドレスでログインした際に送信されるPW設定のメールが届かない

183
Jey Bueno Box
16 days ago

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