Any decent File Manager is now having an issue completing the Cloud Box access as it gets stuck on the Grant Access page. There is no way to activate/click the button when you don't have a mouse. This is a new problem. If the user has already gone thru inputting the OS auth code successfully on top of the login creds then WHY do we have to do Grant Access page submit? It's now made using Cloud access Box with any File Manager on Android TV USELESS. It used to work but now a problem.
👋 Hi
I’d like to gather more information to better understand your concern regarding access on the Android TV device. Box can be accessed through Box Drive and the webapp via supported browsers/OS versions on desktop, laptop, and mobile devices.
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Looking forward to your response. 😊
Hi,
The issue has recently come up when using any worthy File Manager to connect, or use an already established saved Cloud connection, on an Android TV device, like Nvidia. I had an established working Box Cloud connection, logged in, to use for storage but now it forces you to do the login again. I performed that. So Authorized, then Authenticate (tested even use Authenticator Code) but the last step expects the User to click the blue Grant Access button on the bottom of the page. The page talks about redirection, shows a URL...sorry try to do this from memory. Without a mouse you can’t get out of this page so never successful to complete. This doesn’t make sense. I’ve authorized, authenticated but still have to do one more step to Grant. This is unnecessary. It has broken the workflow on the Android TV device. I have no problem using the same Android apps on a Phone or Tablet. Apps used are: FIle Manager, Cx File Explorer.
Update: Attached the Page. Can’t get past this point. No selection or scrolling is working on this page. It’s like static.
So steps again:
Authorize> Authenticate using Authenticator code>new page presented Grant Access…. as per attached. Can’t go further. So I assume if there is a token, it can’t complete storing it somewhere but had no problem before like Dec 2024 or Jan 2025 if I remember when I last used.
Hope this helps. :)
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