Our company is currently utilizing Box under a monthly subscription and is in the trial phase of implementing the service. We have been in the process of migrating data, and to further validate data migration and other aspects, we are considering upgrading to a higher-tier plan and increasing the number of users.
We have a campaign currently applied to our Business organization, which offers a significant discount. We would like to explore the possibility of leveraging this campaign period for our validation purposes.
In this context, we have the following questions:
License Cancellation and Plan Downgrade
Is it possible to temporarily increase the number of licenses or upgrade to a higher-tier plan during the campaign period for testing, and subsequently decrease the number of licenses or downgrade the plan to an appropriate level after understanding our actual use cases?
Estimated Processing Time
If license cancellation or plan downgrade is possible, what is the estimated turnaround time (in business days) for such requests to be processed?
Downgrade during Campaign and Additional Charges
If we upgrade our plan during the campaign period and later decide to downgrade within the same campaign period, will there be any additional charges incurred due to the downgrade, considering the significant discount we are currently receiving?
Sincerely,
Dear 
Reminder: A prorated charge will apply based on your new term when upgrading or adding seats. You can view the charge once the invoice is generated after the upgrade. For more details related to upgrades and billing, you’re welcome to contact our Billing Team at 
