Skip to main content

Any idea on how I can resolve the following error on launch?

Failed to execute script ‘bfd_main’ due to unhandled exception: Module use of python311.dll conflicts with this version of Python

Traceback (most recent call last):
  File "box\app\bfd_main.py", line 18, in <module>
  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module
  File "box\patch\win32timezone_patch.py", line 12, in <module>
  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module
  File "win32timezone.py", line 244, in <module>
ImportError: Module use of python311.dll conflicts with this version of Python.
 

Hi ​@JAtkinson, 

Welcome to Box Community and we’re happy to assist! 

I’ll have someone from Box Support team to contact your directly. I’ve created a new ticket and we’ll be in touch, please keep an eye out.

Thanks for posting!

Nice! Thanks for the reply!

Have a great weekend,

 

Jeremy

Hi Rona

 

I am getting the same error as Jeremy

Please can support contact me to resolve the issue

Thanks

Hi Rona

 

I am getting the same error as Jeremy

Please can support contact me to resolve the issue

Thanks

Mark, I spoke with a technician, these steps worked for me. Maybe this will save you some time & help:

 

Stop/end all Box related processes in Task Manager, uninstall Box Drive via Control Panel then check to make sure the following locations/traces are gone from your machine:

  1. Go to C:\ProgramData\Box and delete the Box subfolder. (or rename it to Box.old if you cannot delete)
  2. Open Registry Editor and delete HKEY_LOCAL_MACHINE\SOFTWARE\Box\Box.
  3. Go to C:\Users\rUSER]\AppData\Local\Box and delete the Box subfolder.
  4. Open Registry Editor and delete HKEY_CURRENT_USER\SOFTWARE\Box\Box.

Once that has been completed, download a new Box Drive installer and reinstall Box Drive.

 

Cheers, 

Jeremy

Reply


Terms & ConditionsCookie settings