Hi ​@Vaughan, welcome to the Box Community!

Box is a cloud-based content management and file sharing platform that enables individuals and businesses to store, access, and collaborate on documents and files from anywhere. It is itself a Software-as-a-Service (SaaS) product; the company behind it is Box, Inc. There isn’t a separate name for the software ‘behind’ Box.

I see that you’ve already raised a ticket regarding this concern. To discuss it further and help us better understand your issue—as well as what your IT team is specifically looking for—I highly suggest continuing the conversation through the open case. Our support team will follow up with you shortly.

In the meantime, if you have any other concerns, please don’t hesitate to let us know.

Thank you!