Hello, for a few days when opening my PC, an error message has appeared. I try to make it disappear by following the procedure indicated, the notification disappears but it reappears when I open the PC again.... Thank you for your help.
Solved
Box Drive Error messages
Best answer by Jey Bueno Box
Hi
If you’ve already tried resolving the issue based from the error messages and resolution listed in our Miscellaneous Box Drive Error Notifications, and messages still show up, you may try to manually reset your Box Drive and let's see if the issue will still persist. Otherwise, you will need to submit Box Drive logs and open a ticket to our Product Support.
Please check the instructions to reset Box Drive:
To reset Box Drive on Windows:
- Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
- Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
- You may need to show hidden folders to see \AppData.
- Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
- From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
- Restart the Box Drive and follow the prompt to log back in.
To manually reset Box Drive on a Mac:
🔴 Important Note: It's imperative to confirm what version of Box Drive and MacOS you are utilizing before resetting with these steps. Running the incorrect command could cause data loss.
Confirming MacOS Version:
- Click on Apple logo in your menu bar (top left of Mac Desktop screen)
- Click About this Mac
- MacOS version can be viewed here
Confirming Box Drive version:
- Click the Box icon in your menu bar or system tray to open the Box Drive Search Bar.
- Click the Gear icon in lower right corner
- Click About Box Drive
- Box Drive version can be viewed here
Steps to reset after confirming versioning:
- Quit Box Drive if it's currently running.
- Open a Terminal window and run the following command:
If you have macOS 11.0 OR macOS 14.0:
fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/BoxIf you have macOS 12.0+ and Box Drive 2.35 or earlier:
/Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-archive-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/BoxIf you have macOS 12.0+ and Box Drive 2.36 or later:
/Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-preserve-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box- This command will:
- Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Library/CloudStorage/Box-Box (<current day and time>)”
- The folder will instead be "~/Box-Box (Archive)” if you’re on macOS 11.0
- Exclude from the above archive files that are “up-to-date” or synced on Box. If there are no files to archive, the archive folder will not be created on disk.
- Re-create the parent hierarchy of the archived files
- Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Library/CloudStorage/Box-Box (<current day and time>)”
- Restart Box Drive and follow the prompt to log back in.
Check Using Box Drive Basics to learn more.
Feel free to reach out to us if you have other concerns or inquiries. Have a good one! 🤗
Hi
Based from the error, it appears it’s related to Box Drive. Box Drive provides user notifications if there are any issues saving your changes to Box. This is outlined on our Box Drive Common Error Messages and How to Resolve > Miscellaneous Box Drive Error Notifications.
To find a list of any problem file notifications:
- Click the Box icon in your menu bar or system tray to open the Box Drive Search Bar.
- Click the Gear icon (lower right corner for Mac, lower left corner for Windows) for more options, then click Error updating an item...
- All problem file notifications will be listed here. They should disappear automatically once you have resolved the issue. If they do not, and you believe you have already resolved the issue, you can click Retry All to manually retry your actions.
Furthermore, please check the list of error messages on Miscellaneous Box Drive Error Notifications support article for the problem file notification type you've received. If an Error Code is included in the problem file notification, use that code to identify the error. Click the link for more information. You can also search this article (using the Find tool in your browser) for the Title or Error Code (when applicable) of the notification you received.
Hope this helps and I look forward to have this sorted out. 🤗
The two errors I have ‘Upload Error’ based on not having permissions to a folder and a second ‘OneDrive’ about a folder being deleted on box, but not on my machine (and doesn’t give me a location to even check where they are...) do not appear in the Misc Box Drive Error support article. So I cannot just ‘resolve’ my issue for them to go away. Is there a way to acknowledge and remove the errors?
Hello
As you’ve mentioned about ‘One Drive’, first, I would like to confirm if the ‘Upload Error’ is related to One Drive as well? If so, you will be needing to get in touch with Microsoft as they’re the ones supporting One Drive. You may also check their article: Troubleshoot issues with OneDrive to help resolve your concerns.
If this is related to Box Drive (or any Box services) that we support, please let us know. Please also include the exact error message/s to investigate it further.
Have a good one! 🤗
I have the exact same problem. These error messages show up every morning and there is no way to clear them other than to Retry them. They are legitimate errors where the solution was to do something different, which I did, and my initial issue was resolved. However, these error messages persist, and retrying them will always produce the same error. There is no “dismiss” option. Since retrying them will will always produce the same error, there is no way to get rid of these errors.
Box Support documentation gives no other option but to Retry. There is nothing listed about clearing messages that cannot be resolved by retrying.
Thanks,
Christal
I have the exact same problem. These error messages show up every morning and there is no way to clear them other than to Retry them. They are legitimate errors where the solution was to do something different, which I did, and my initial issue was resolved. However, these error messages persist, and retrying them will always produce the same error. There is no “dismiss” option. Since retrying them will will always produce the same error, there is no way to get rid of these errors.
Box Support documentation gives no other option but to Retry. There is nothing listed about clearing messages that cannot be resolved by retrying.
Thanks,
Christal
Same issue. I cannot remove these errors and cannot fix them. How do I dismiss them?
Hi
If you’ve already tried resolving the issue based from the error messages and resolution listed in our Miscellaneous Box Drive Error Notifications, and messages still show up, you may try to manually reset your Box Drive and let's see if the issue will still persist. Otherwise, you will need to submit Box Drive logs and open a ticket to our Product Support.
Please check the instructions to reset Box Drive:
To reset Box Drive on Windows:
- Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
- Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
- You may need to show hidden folders to see \AppData.
- Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
- From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
- Restart the Box Drive and follow the prompt to log back in.
To manually reset Box Drive on a Mac:
🔴 Important Note: It's imperative to confirm what version of Box Drive and MacOS you are utilizing before resetting with these steps. Running the incorrect command could cause data loss.
Confirming MacOS Version:
- Click on Apple logo in your menu bar (top left of Mac Desktop screen)
- Click About this Mac
- MacOS version can be viewed here
Confirming Box Drive version:
- Click the Box icon in your menu bar or system tray to open the Box Drive Search Bar.
- Click the Gear icon in lower right corner
- Click About Box Drive
- Box Drive version can be viewed here
Steps to reset after confirming versioning:
- Quit Box Drive if it's currently running.
- Open a Terminal window and run the following command:
If you have macOS 11.0 OR macOS 14.0:
fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/BoxIf you have macOS 12.0+ and Box Drive 2.35 or earlier:
/Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-archive-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/BoxIf you have macOS 12.0+ and Box Drive 2.36 or later:
/Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-preserve-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box- This command will:
- Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Library/CloudStorage/Box-Box (<current day and time>)”
- The folder will instead be "~/Box-Box (Archive)” if you’re on macOS 11.0
- Exclude from the above archive files that are “up-to-date” or synced on Box. If there are no files to archive, the archive folder will not be created on disk.
- Re-create the parent hierarchy of the archived files
- Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Library/CloudStorage/Box-Box (<current day and time>)”
- Restart Box Drive and follow the prompt to log back in.
Check Using Box Drive Basics to learn more.
Feel free to reach out to us if you have other concerns or inquiries. Have a good one! 🤗
Hi! I was able to manually reset my Box drive and it appears as though the problem has disappeared.
Thank you for your help. Hopefully you will develop and easier fix.
Hello
We’ll definitely take this as a feedback and continue enhancing our features. Meanwhile, in the event that the issue happens for any reason, please refer to Miscellaneous Box Drive Error Notifications to check and how to resolve the error. Kindly submit Box Drive logs and open a ticket to our Product Support if needs further troubleshooting.
Have a great day! 🌻
Box upload error notification messages regularly, and persistently cover up key parts of my screen just below the Mac menu bar. The notifications are not movable or removable (except by resolving the error).
Does anyone have any thoughts on how to prevent these messages from being persistent (rather than transient) or stop them altogether?
Obviously resolving the errors is one option, however, it often involves asking collaborators to change permissions, and it doesn’t seem reasonable that fixing Box upload errors must at all times be the top priority on an end user’s computer 😅
Any help would be much appreciated.
Hi
For Box Drive issues, the only option we have is to “retry” the errors found, not to dismiss them. If you’ve already tried resolving the error as listed here: Miscellaneous Box Drive Error Notifications, but the issue persists, you can try manually resetting your Box Drive. Instructions for manually resetting Box Drive on a Mac can be found in this thread.
If the issue is still unresolved, we’ll need to further investigate its behavior. You may need to submit Box Drive logs and open a ticket with our Product Support team.
I hope this error is resolved soon. Have a great day! 💙
Hello
“Knock-wood”
I have not had any issues since. Thanks again.
Hello
Is there anyway to stop this annoying notification in the menu bar about Box’s Canvas/Whiteboard/whatever feature? I have clicked “Close” more than 5 times already and it keeps popping up.
Thanks.
Hi
For Box Drive notifications, the issue needs to be resolved by the user in order for the pop-up to stop. However, if you’ve already resolved it and the error continues to appear, you can try resetting Box Drive. Please refer to the highlighted message above for instructions.
If the issue persists, please submit Box Drive logs and open a support ticket with our Product Support team. We hope to have this resolved soon. 💙
I am receiving the error message referenced in the title above - I continues to pop up and interfere with my screen and i don’t care if there are any un-synced files. I want the message to go away but I cannot find the files the message is referring to, for the purpose of deleting those files. I have tried and tried to find a way of solving this problem and cannot figure it out. Again, I am not interested in finding the files referred to, but it appears that I must find them to stop the error message that keeps taking up room on my laptop. Thanks for your help. Jim
👋 Hi,
If you encounter the following error message:
“Cannot Delete Folder With Un-synced Files”, it means that the folder cannot be deleted because it contains files that have not been saved to Box. These files must be moved out of this folder in your local Box Drive before you can delete it. For more information on this type of error message, see Miscellaneous Box Drive Error Notifications.
Please refer to the highlighted message above to check the unsynced files, which are included under the reset Box Drive instructions. You can also manually reset your Box Drive if the error persists.
Thanks, and have a great day! 😊
Hi,
Thank you for the update to this ticket. I enlisted our IT team to help with the recommended instructions. We encountered a few problems with not being able to delete all the files listed. In the end, we had to just leave those ones in place. We were, however, able to clear out enough so that I’m not getting the pop-up error box every morning. That was a relief.
I look forward to a better resolution from Box where the errors can be dismissed instead of the more complicated workaround.
Best,
Christal
Dear
Regarding Box Drive notifications, these alerts must be resolved first and cannot be dismissed. That said, we truly value your feedback and will certainly take it into consideration as we continue to explore ways to enhance our user experience.
Wishing you a wonderful day! 🌻
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