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Outage - Error creating google sheets


Hi,

My org is unable to create google sheets via box.  We’re also unable to create a google sheet in google drive, and then save/open it in box via the integration.

 

When creating a new google sheet in any location (and from any user profile), you get “Launching Google Sheets...”, then an error that says:

 

”Google Docs encountered an error. Please try reloading this page, or coming back to it in a few minutes.

To learn more about the Google Docs editors, please visit our help center.


We're sorry for the inconvenience.
- The Google Docs Team”

 

 

 

 

Best answer by rcjreggio

It looks like this may have just been a temporary outage. Everything is back to normal now.

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3 replies

Jey Bueno Box
  • Community Manager
  • 434 replies
  • April 15, 2025

👋 Hello ​@rcjreggio, welcome to the Box Community! Thanks for bringing this up.

 

I’ve looked into the error, and it can likely be resolved by following some troubleshooting steps from Google’s documentation. It suggests trying again after 5 minutes and then reloading the page. Could you check if the issue is still occurring since you encountered it yesterday?


If you're still receiving an error, please try the troubleshooting steps below:


I look forward to having this resolved soon. If you need further assistance, please submit a ticket to our Product Support team. 😊

 


  • Author
  • New Participant
  • 2 replies
  • Answer
  • April 16, 2025

It looks like this may have just been a temporary outage. Everything is back to normal now.


Jey Bueno Box
  • Community Manager
  • 434 replies
  • April 17, 2025

Cool! Thanks for the update—I'm glad to hear you're back on track. 🤗


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