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Hi,

My org is unable to create google sheets via box.  We’re also unable to create a google sheet in google drive, and then save/open it in box via the integration.

 

When creating a new google sheet in any location (and from any user profile), you get “Launching Google Sheets...”, then an error that says:

 

”Google Docs encountered an error. Please try reloading this page, or coming back to it in a few minutes.

To learn more about the Google Docs editors, please visit our help center.


We're sorry for the inconvenience.
- The Google Docs Team”

 

 

 

 

👋 Hello ​@rcjreggio, welcome to the Box Community! Thanks for bringing this up.

 

I’ve looked into the error, and it can likely be resolved by following some troubleshooting steps from Google’s documentation. It suggests trying again after 5 minutes and then reloading the page. Could you check if the issue is still occurring since you encountered it yesterday?


If you're still receiving an error, please try the troubleshooting steps below:


I look forward to having this resolved soon. If you need further assistance, please submit a ticket to our Product Support team. 😊

 

It looks like this may have just been a temporary outage. Everything is back to normal now.

Cool! Thanks for the update—I'm glad to hear you're back on track. 🤗

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