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We have a user that is not receiving the Box invitation to join email.  He has tried with multiple email addresses.

Our client sends him an invite from box.  He clicks on the invite(link), and Box sends response page to go get the verification email and log in. He never get the verification email. When our client looks, Box shows him that the Verification was accepted, but our user (employee) never gets it,  its an errant msg.
Therefore, he has never gotten an opportunity to Verify or login.

Any idea how to resolve this?

Hi ​@caralundrigan, 

Welcome to Box Community and we’d love to further assist! 
 

Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com and no-reply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox. 

 

If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

Please make sure that your email client is not blocking emails from

  • box.com
  • notify.box.com
  • reply.box.com
  • track.box.com


You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications. 

 

Hope it helps, and let us know if you need more help!

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