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Hi , i bought a new Mac and used Time Machine to transfer everything on it from my previous backup

From this point Box started to duplicate files randomly 

I tried to reinstall Box Sync but didn’t helped

It’s terribly annoying and frustrating

Anyone can help ?

Thanks

Marco

PS diagnostic was ok

=========================================================================
User ID: 191604491
Current User Time: 1748615731
=========================================================================
PART 1 of 3: Testing ping to different Box hostnames...
-------------------------------------------------------------------------
Checking ping to https://app.box.com
Pings: 239, 261, 254ms.
Minimum ping: 239ms. Maximum ping: 261ms. Average ping: 251ms.
-------------------------------------------------------------------------
Checking ping to https://ent.box.com
Pings: 282, 231, 282ms.
Minimum ping: 231ms. Maximum ping: 282ms. Average ping: 265ms.
-------------------------------------------------------------------------
Checking ping to https://account.box.com
Pings: 256, 267, 233ms.
Minimum ping: 233ms. Maximum ping: 267ms. Average ping: 252ms.
-------------------------------------------------------------------------
Checking ping to https://app.boxenterprise.net
Pings: 291, 253, 272ms.
Minimum ping: 253ms. Maximum ping: 291ms. Average ping: 272ms.
-------------------------------------------------------------------------
Checking ping to https://app.boxcn.net
Pings: 291, 233, 252ms.
Minimum ping: 233ms. Maximum ping: 291ms. Average ping: 259ms.
=========================================================================
PART 2 of 3: Testing download throughput of connections to different Box hostnames...
-------------------------------------------------------------------------
Checking download throughput to https://dl.boxcloud.com
The 10KB file loaded in 389ms (213 kbps).
The 33KB file loaded in 409ms (660 kbps).
The 71KB file loaded in 523ms (1112 kbps).
The 252KB file loaded in 811ms (2548 kbps).
The 1137KB file loaded in 869ms (10715 kbps).
The 4445KB file loaded in 1299ms (28035 kbps).
6 out of 6 requests to "https://dl.boxcloud.com" succeeded.
Latency: 389ms
Peak Download (accounting for latency): 40018 kbps
-------------------------------------------------------------------------
Checking download throughput to https://cdn01.boxcdn.net
The 10KB file loaded in 292ms (283 kbps).
The 33KB file loaded in 218ms (1239 kbps).
The 71KB file loaded in 236ms (2465 kbps).
The 252KB file loaded in 377ms (5481 kbps).
The 1137KB file loaded in 219ms (42518 kbps).
The 4445KB file loaded in 537ms (67816 kbps).
6 out of 6 requests to "https://cdn01.boxcdn.net" succeeded.
Latency: 218ms
Peak Download (accounting for latency): 114159 kbps
-------------------------------------------------------------------------
Checking download throughput to https://usw1.boxcloud.com
The 10KB file loaded in 384ms (216 kbps).
The 33KB file loaded in 361ms (748 kbps).
The 71KB file loaded in 396ms (1469 kbps).
The 252KB file loaded in 500ms (4132 kbps).
The 1137KB file loaded in 716ms (13005 kbps).
The 4445KB file loaded in 1010ms (36056 kbps).
6 out of 6 requests to "https://usw1.boxcloud.com" succeeded.
Latency: 361ms
Peak Download (accounting for latency): 56112 kbps
-------------------------------------------------------------------------
Checking download throughput to https://nane1.boxcloud.com
The 10KB file loaded in 329ms (252 kbps).
The 33KB file loaded in 360ms (750 kbps).
The 71KB file loaded in 411ms (1415 kbps).
The 252KB file loaded in 669ms (3089 kbps).
The 1137KB file loaded in 592ms (15729 kbps).
The 4445KB file loaded in 993ms (36674 kbps).
6 out of 6 requests to "https://nane1.boxcloud.com" succeeded.
Latency: 329ms
Peak Download (accounting for latency): 54844 kbps
-------------------------------------------------------------------------
Checking download throughput to https://euw2.boxcloud.com
The 10KB file loaded in 623ms (133 kbps).
The 33KB file loaded in 644ms (419 kbps).
The 71KB file loaded in 785ms (741 kbps).
The 252KB file loaded in 1057ms (1955 kbps).
The 1137KB file loaded in 1306ms (7130 kbps).
The 4445KB file loaded in 1567ms (23240 kbps).
6 out of 6 requests to "https://euw2.boxcloud.com" succeeded.
Latency: 623ms
Peak Download (accounting for latency): 38577 kbps
-------------------------------------------------------------------------
Checking download throughput to https://euc1.boxcloud.com
The 10KB file loaded in 665ms (124 kbps).
The 33KB file loaded in 671ms (402 kbps).
The 71KB file loaded in 812ms (716 kbps).
The 252KB file loaded in 1110ms (1861 kbps).
The 1137KB file loaded in 1490ms (6249 kbps).
The 4445KB file loaded in 1702ms (21397 kbps).
6 out of 6 requests to "https://euc1.boxcloud.com" succeeded.
Latency: 665ms
Peak Download (accounting for latency): 35117 kbps
-------------------------------------------------------------------------
Checking download throughput to https://ane1.boxcloud.com
The 10KB file loaded in 1561ms (53 kbps).
The 33KB file loaded in 1744ms (155 kbps).
The 71KB file loaded in 1035ms (562 kbps).
The 252KB file loaded in 1769ms (1168 kbps).
The 1137KB file loaded in 2215ms (4204 kbps).
The 4445KB file loaded in 1761ms (20680 kbps).
6 out of 6 requests to "https://ane1.boxcloud.com" succeeded.
Latency: 1035ms
Peak Download (accounting for latency): 50161 kbps
-------------------------------------------------------------------------
Checking download throughput to https://ause1.boxcloud.com
The 10KB file loaded in 1809ms (46 kbps).
The 33KB file loaded in 1207ms (224 kbps).
The 71KB file loaded in 1467ms (396 kbps).
The 252KB file loaded in 2199ms (940 kbps).
The 1137KB file loaded in 1976ms (4712 kbps).
The 4445KB file loaded in 2157ms (16883 kbps).
6 out of 6 requests to "https://ause1.boxcloud.com" succeeded.
Latency: 1207ms
Peak Download (accounting for latency): 38333 kbps
-------------------------------------------------------------------------
Checking download throughput to https://sae1.boxcloud.com
The 10KB file loaded in 376ms (220 kbps).
The 33KB file loaded in 490ms (551 kbps).
The 71KB file loaded in 493ms (1180 kbps).
The 252KB file loaded in 819ms (2523 kbps).
The 1137KB file loaded in 849ms (10968 kbps).
The 4445KB file loaded in 1000ms (36417 kbps).
6 out of 6 requests to "https://sae1.boxcloud.com" succeeded.
Latency: 376ms
Peak Download (accounting for latency): 58360 kbps
-------------------------------------------------------------------------
Checking download throughput to https://ase.boxcloud.com
The 10KB file loaded in 346ms (239 kbps).
The 33KB file loaded in 356ms (759 kbps).
The 71KB file loaded in 415ms (1402 kbps).
The 252KB file loaded in 534ms (3869 kbps).
The 1137KB file loaded in 625ms (14898 kbps).
The 4445KB file loaded in 888ms (41010 kbps).
6 out of 6 requests to "https://ase.boxcloud.com" succeeded.
Latency: 346ms
Peak Download (accounting for latency): 67189 kbps
-------------------------------------------------------------------------
Checking download throughput to https://euw9.boxcloud.com
The 10KB file loaded in 347ms (238 kbps).
The 33KB file loaded in 373ms (724 kbps).
The 71KB file loaded in 421ms (1382 kbps).
The 252KB file loaded in 494ms (4183 kbps).
The 1137KB file loaded in 589ms (15809 kbps).
The 4445KB file loaded in 774ms (47050 kbps).
6 out of 6 requests to "https://euw9.boxcloud.com" succeeded.
Latency: 347ms
Peak Download (accounting for latency): 85285 kbps
-------------------------------------------------------------------------
Checking download throughput to https://euw1.boxcloud.com
The 10KB file loaded in 343ms (241 kbps).
The 33KB file loaded in 358ms (754 kbps).
The 71KB file loaded in 415ms (1402 kbps).
The 252KB file loaded in 513ms (4028 kbps).
The 1137KB file loaded in 625ms (14898 kbps).
The 4445KB file loaded in 856ms (42543 kbps).
6 out of 6 requests to "https://euw1.boxcloud.com" succeeded.
Latency: 343ms
Peak Download (accounting for latency): 70988 kbps
-------------------------------------------------------------------------
Checking download throughput to https://as1.boxcloud.com
The 10KB file loaded in 343ms (241 kbps).
The 33KB file loaded in 358ms (754 kbps).
The 71KB file loaded in 418ms (1392 kbps).
The 252KB file loaded in 503ms (4108 kbps).
The 1137KB file loaded in 563ms (16539 kbps).
The 4445KB file loaded in 799ms (45578 kbps).
6 out of 6 requests to "https://as1.boxcloud.com" succeeded.
Latency: 343ms
Peak Download (accounting for latency): 79861 kbps
=========================================================================
PART 3 of 3: Testing upload to different Box hostnames...
-------------------------------------------------------------------------
Checking upload speed to https://upload.app.box.com
The 9.8KB file loaded in 180ms (444 kbps).
The 97.7KB file loaded in 424ms (1887 kbps).
The 976.6KB file loaded in 819ms (9768 kbps).
The 9.5MB file loaded in 2130ms (37559 kbps).
4 out of 4 requests to "https://upload.app.box.com" succeeded.
Upload Speed: 37558 kbps
-------------------------------------------------------------------------
Checking upload speed to https://upload.ent.box.com
The 9.8KB file loaded in 201ms (398 kbps).
The 97.7KB file loaded in 149ms (5369 kbps).
The 976.6KB file loaded in 287ms (27875 kbps).
The 9.5MB file loaded in 1771ms (45172 kbps).
4 out of 4 requests to "https://upload.ent.box.com" succeeded.
Upload Speed: 45172 kbps
-------------------------------------------------------------------------
Checking upload speed to https://upload.app.boxenterprise.net
The 9.8KB file loaded in 265ms (302 kbps).
The 97.7KB file loaded in 402ms (1990 kbps).
The 976.6KB file loaded in 913ms (8762 kbps).
The 9.5MB file loaded in 2700ms (29630 kbps).
4 out of 4 requests to "https://upload.app.boxenterprise.net" succeeded.
Upload Speed: 29629 kbps
-------------------------------------------------------------------------
Checking upload speed to https://upload.app.boxcn.net
The 9.8KB file loaded in 284ms (282 kbps).
The 97.7KB file loaded in 575ms (1391 kbps).
The 976.6KB file loaded in 1084ms (7380 kbps).
The 9.5MB file loaded in 3130ms (25559 kbps).
4 out of 4 requests to "https://upload.app.boxcn.net" succeeded.
Upload Speed: 25559 kbps
-------------------------------------------------------------------------
Checking upload speed to https://fupload-usw1.app.box.com
The 9.8KB file loaded in 287ms (279 kbps).
The 97.7KB file loaded in 578ms (1384 kbps).
The 976.6KB file loaded in 782ms (10230 kbps).
The 9.5MB file loaded in 2801ms (28561 kbps).
4 out of 4 requests to "https://fupload-usw1.app.box.com" succeeded.
Upload Speed: 28561 kbps
-------------------------------------------------------------------------
Checking upload speed to https://fupload-nane1.app.box.com
The 9.8KB file loaded in 300ms (267 kbps).
The 97.7KB file loaded in 576ms (1389 kbps).
The 976.6KB file loaded in 408ms (19608 kbps).
The 9.5MB file loaded in 2369ms (33770 kbps).
4 out of 4 requests to "https://fupload-nane1.app.box.com" succeeded.
Upload Speed: 33769 kbps
-------------------------------------------------------------------------
Checking upload speed to https://fupload-euw2.app.box.com
The 9.8KB file loaded in 48ms (1667 kbps).
The 97.7KB file loaded in 154ms (5195 kbps).
The 976.6KB file loaded in 160ms (50000 kbps).
The 9.5MB file loaded in 448ms (178571 kbps).
4 out of 4 requests to "https://fupload-euw2.app.box.com" succeeded.
Upload Speed: 178571 kbps
-------------------------------------------------------------------------
Checking upload speed to https://fupload-euc1.app.box.com
The 9.8KB file loaded in 34ms (2353 kbps).
The 97.7KB file loaded in 37ms (21622 kbps).
The 976.6KB file loaded in 66ms (121212 kbps).
The 9.5MB file loaded in 304ms (263158 kbps).
4 out of 4 requests to "https://fupload-euc1.app.box.com" succeeded.
Upload Speed: 263157 kbps
-------------------------------------------------------------------------
Checking upload speed to https://fupload-ane1.app.box.com
The 9.8KB file loaded in 343ms (233 kbps).
The 97.7KB file loaded in 847ms (945 kbps).
The 976.6KB file loaded in 1643ms (4869 kbps).
The 9.5MB file loaded in 4584ms (17452 kbps).
4 out of 4 requests to "https://fupload-ane1.app.box.com" succeeded.
Upload Speed: 17452 kbps
-------------------------------------------------------------------------
Checking upload speed to https://fupload-ause1.app.box.com
The 9.8KB file loaded in 407ms (197 kbps).
The 97.7KB file loaded in 1027ms (779 kbps).
The 976.6KB file loaded in 1981ms (4038 kbps).
The 9.5MB file loaded in 4977ms (16074 kbps).
4 out of 4 requests to "https://fupload-ause1.app.box.com" succeeded.
Upload Speed: 16073 kbps
-------------------------------------------------------------------------
Checking upload speed to https://fupload-sae1.app.box.com
The 9.8KB file loaded in 294ms (272 kbps).
The 97.7KB file loaded in 569ms (1406 kbps).
The 976.6KB file loaded in 1090ms (7339 kbps).
The 9.5MB file loaded in 2865ms (27923 kbps).
4 out of 4 requests to "https://fupload-sae1.app.box.com" succeeded.
Upload Speed: 27923 kbps
-------------------------------------------------------------------------
Checking upload speed to https://fupload-ase.app.box.com
The 9.8KB file loaded in 291ms (275 kbps).
The 97.7KB file loaded in 350ms (2286 kbps).
The 976.6KB file loaded in 756ms (10582 kbps).
The 9.5MB file loaded in 2961ms (27018 kbps).
4 out of 4 requests to "https://fupload-ase.app.box.com" succeeded.
Upload Speed: 27017 kbps
-------------------------------------------------------------------------
Checking upload speed to https://fupload-euw9.app.box.com
The 9.8KB file loaded in 273ms (293 kbps).
The 97.7KB file loaded in 349ms (2292 kbps).
The 976.6KB file loaded in 411ms (19465 kbps).
The 9.5MB file loaded in 2176ms (36765 kbps).
4 out of 4 requests to "https://fupload-euw9.app.box.com" succeeded.
Upload Speed: 36764 kbps
-------------------------------------------------------------------------
Checking upload speed to https://fupload-euw1.app.box.com
The 9.8KB file loaded in 307ms (261 kbps).
The 97.7KB file loaded in 317ms (2524 kbps).
The 976.6KB file loaded in 405ms (19753 kbps).
The 9.5MB file loaded in 2295ms (34858 kbps).
4 out of 4 requests to "https://fupload-euw1.app.box.com" succeeded.
Upload Speed: 34858 kbps
-------------------------------------------------------------------------
Checking upload speed to https://fupload-as1.app.box.com
The 9.8KB file loaded in 284ms (282 kbps).
The 97.7KB file loaded in 319ms (2508 kbps).
The 976.6KB file loaded in 504ms (15873 kbps).
The 9.5MB file loaded in 2006ms (39880 kbps).
4 out of 4 requests to "https://fupload-as1.app.box.com" succeeded.
Upload Speed: 39880 kbps
=========================================================================
Final User Time: 1748615886

 

Hi ​@Marco, 

Welcome to Box Community! We’ll be providing the steps to sync your Box contents into your new machine. 

 

Note that using the Disaster Recovery Tool like Time Machine to move your Box Sync contents will result to duplicate files. 

 

Here are the (4) four easy steps to properly sync your Box contents in your new machine. 

  1. Ensure all the items on the cloud are up to date. Box Sync will bring down all the items that are marked for sync on box.com. Users are responsible for ensuring their items are up to date on the cloud, so the new machine syncs the most updated content to the new machine.
  2. Quit Box Sync or uninstall Box Sync on the old machine. If the old machine is no longer used, either option is acceptable to ensure sync is not running. However, do not copy the old Box Sync folder to the new machine.
  3. Install Sync on the new machine and log into the user's Box account.Download the Box Sync installer and follow the installation prompts.
  4. Let the new machine sync all the items. Make sure the computer does not go to sleep during the syncing process, since Box Sync requires a stable internet correction to sync your content between the cloud and your machine.

Please checkout this link for more information. 

 

Thanks for posting and please let us know if you have questions! 

 

Hi , in the meantime i did exactly what you wrote and it worked

Thanks !

Marco

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