Hi ​@macjoseph11, 

Welcome to Box Community and we’re glad to assist! 

 Please follow the instructions to manually reset your Box Drive Application. 

1. Quit Box Drive if it is running.
2. Download and open the Box Reset Tool zip file.
3. Open the Box Reset Tool from the Downloads folder.
4. Select Restart and then OK to confirm the restart was successful. 
5. Open Box from your application folder and log back in. 

Note: The Box Reset Tool will write logs of actions performed to your Desktop folder under “Box-ResetTool-logs_(<current day>)”.

If there are any issues with the above process, follow these alternative steps to reset Box Drive.

1. Quit Box Drive if it is running.
2. Open a Terminal window and run the appropriate command based on your macOS version and Box Drive version:
   
   
   macOS 12.x and macOS 13.x with Box Drive 2.36 and newer

   /Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-preserve-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

   This command will:

   • Archive all files that are not synced (not uploaded to Box) from ~/Library/CloudStorage/Box-Box and move it to a new folder at:
     • ~/Box-Box (Archive) (macOS 11.x)

       Note

       If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

     • ~/Library/CloudStorage/Box-Box (<current day and time>) (macOS 12.x and newer)
   • Exclude from the above archive files that are “up-to-date” or synced on Box
   • Re-create the parent hierarchy of the archived files
3. Restart Box Drive and follow the prompt to log back in.

Once you restart Box Drive, you can review any archived unsynced files and either upload them manually or delete them to free up hard drive space.

Hope it works! Please let me know how it goes. 

Thank you for your quick response!  I tried the first set of instructions without success.  However, I learned from a colleague (who had the same issue) that Box sometimes doesn’t work well with Google authentication.  I removed the Google integration from Account Settings > Integrations and created a regular password.  It worked!  I am good to go now.  Thank you!

Hi ​@macjoseph11, 

Thank you for letting us know and glad to hear that an alternative workaround worked for you! 

Thanks for posting!