Is the site down?

Files are not saving from Box local drive to Box.com - erroring out on save or upload. 

https://status.box.com/?_gl=1*rv2jmv*_gcl_au*MTIwNTk5MzI5Mi4xNzQ5NzUzNjM0

Thank you!  Saving status.box.com for the future. 

As of today Box downloads or directly open filex on my box account isn’t working at all. Are you with issues on your site? Tried from App Box on phone, app box on tablet, app site on firefox, app site on chrome. Not single one can download anything. Also, the space not liberating plague is back. I delete files yet space don’t go down.

Hello,

We are experiencing ongoing issues with the regular use of the Box platform. Specifically:

• We are unable to upload any files, regardless of size or type.

• We are also unable to preview or open files directly on the platform.

• Additionally, downloads are failing — clicking to download results in no action or an error.

These problems are affecting multiple users on our team and are significantly disrupting our workflow.

Please let us know if this is part of a known issue or if there is a specific fix we should apply on our end. We would appreciate your prompt assistance in resolving this matter.

Thank you,

I have been using Box for several months now with no issues.  Today, I am unable to upload my excel files.  It starts to upload then just hangs up.  The files I am uploading are updated files to those that are already there.  I have tried clearing my cache, using a different browser - nothing seems to work.  I have tried uploading other files without updates that are already on Box, but they won’t upload either.  I am well below the max file size limit.  How can I get my updated files to upload?

My photos won't upload, I can't save or download them! I saved important photos from my travels and now I can't access them. Please help me!

Hi ​@SaintLukeDevon and ​@GTLavatai , 

Welcome to Box Community, and we’re sorry for the inconvenience.

As you see we are investigating on the issue and our Engineering team are closely working to resolve this the shortest time possible. 

Please keep an eye out and we will surely keep everyone posted: https://status.box.com/

We also hope it get sorted out very soon and thanks for posting! 

Hello,

We are experiencing ongoing issues with the regular use of the Box platform. Specifically:

• We are unable to upload any files, regardless of size or type.

• We are also unable to preview or open files directly on the platform.

• Additionally, downloads are failing — clicking to download results in no action or an error.

These problems are affecting multiple users on our team and are significantly disrupting our workflow.

Please let us know if this is part of a known issue or if there is a specific fix we should apply on our end. We would appreciate your prompt assistance in resolving this matter.

Hello,

I am trying to Login to Box,

Nothing happens, 

Page keeps trying to load unsuccessfully.

Is the Box Website down?

Hi ​@Vonpire, ​@Santiago, ​@Number1gmb and ​@leticiacaroline, 

Welcome to Box Community and we moved your posts to this related topic.

We’re terribly sorry if its disrupting your current workflow and know that our engineering team is putting in effort to keep you informed and possibly rectify the issue.

We will continue to send updates, kindly visit https://status.box.com/

We truly appreciate your understanding and thanks for posting! 

Thank you Rona.

I will check back later.

Cheers.

Vincent

Box, I rely on you to do my business. I love Box. Box has always been there for me. Where are you now, Box? Help me. Help all of us….

Box is down, can´t do anything with box drive or box sync … PLEASE HELP !!!

We are clinical health care practice and we cannot view, upload, or download any of our practice documents. This is impacting our ability to provide care. Do we know when this will come back online? We’ve been a committed box user for over 3 years and we love it. This is the very first time this have ever happened. The update above doesn’t speak to when and I’d love to be able to advise our community about this. 

Thank you!

Hi ​@danielle1311, 

Welcome to Box Community! Our apologies that you’ve been impacted by this issue.

As we speak, we’ve restored all services and still actively monitoring it.  

Please let us know if the issue still persist. 

Thanks Rona.

Appreciated.

Will advise if any further issues.

Cheers.