I can’t seem to be able to raise a support ticket yet I have a paid account. All I see when navigating to support is “Box Community’ as below. How do I raise a ticket? I have an urgent issue
Solved
No option to create a support ticket
Best answer by Rona Box
Hi
Welcome to Box Community, and looks like your profile hasn’t been updated yet the reason you couldn’t submit a support case.
Apologies for the inconvenience, I already reached out to specialist and we made sure your profile is now fully updated. Going forward, you will now be able to select available support channels according to your account type such us creating a support case.
You can visit https://support.box.com/hc/en-us/requests/new
Thanks for posting!
Hi
Welcome to Box Community, and looks like your profile hasn’t been updated yet the reason you couldn’t submit a support case.
Apologies for the inconvenience, I already reached out to specialist and we made sure your profile is now fully updated. Going forward, you will now be able to select available support channels according to your account type such us creating a support case.
You can visit https://support.box.com/hc/en-us/requests/new
Thanks for posting!
Hi
We’re glad it’s now working in your end.
Have a nice day!
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