Hi ​@Impact01, 

Welcome to Box Community, and looks like your profile hasn’t been updated yet the reason you couldn’t submit a support case. 

Apologies for the inconvenience, I already reached out to specialist and we made sure your profile is now fully updated. Going forward, you will now be able to select available support channels according to your account type such us creating a support case. 

You can visit https://support.box.com/hc/en-us/requests/new

Thanks for posting! 

Thank you very much ​@Rona Box. Confirming that I am able to raise a support ticket now. 

Hi ​@Impact01, Thank you for the speedy response!

We’re glad it’s now working in your end.

Have a nice day!