Hi there,
We’re a registered nonprofit using Box Sign. We’ve recently noticed that the option to request signatures or sign documents ourselves is no longer appearing in our account.
Is there a monthly limit to how many documents we can send for signature under the nonprofit plan? Or has something changed with our account that would remove this feature?
Thank you so much for your help!
— The Heather Cutler Foundation
Hi
Both our regular and non-profit (Box.org) plans offer the same features—the only difference lies in the pricing. The specific features and limitations you have access to depend on the plan you’re subscribed to.
For the Starter plan, the limit is 10 docs for e-sign per user per month. For Business plans and above, the e-sign is unlimited.
If you're no longer able to request or sign documents, it's likely that your account has reached its monthly usage limit. Since the limit applies per user, you may consider adding users to your Box account, allowing them to continue accessing the e-sign feature.
Note: The number of users should align with the number of seats/licenses on your account to avoid user overage.
For reference, you can check out this article: Box Sign features in Box Individual and Business plans. For a side-by-side comparison and to explore other features available in each plan, feel free to visit our pricing page.
Please don’t hesitate to reach out if you have any further questions. 
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