I received a notice that I had been charged for the next month of service, but I had intended to cancel service. Is it possible to cancel now, and receive a refund for the service? I have not used it for over a week
Hi
Welcome to Box Community, and we’re glad to assist!
We’d like to discuss this further and to do so, please reach out to our Cancellations team via cancel@box.com or open a case through Box Support.
Thanks for posting, and we hope to get this sorted out very soon!
Could you provide more detailed instructions? If I click Box Support, it redirects me to the same Community Support forum that I submitted this through. I’m not sure how to open a ticket other than that. I also did try to e-mail cancel@box.com before posting here, and it was returned as undeliverable (address not found)
Hi
We’ve modified your account and you should be able to submit a new case. Could you please check out this link again?
Hope it works, and please let us know how it goes.
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