Hi ​@pb_nvlgc, 

Welcome to Box Community, and we’re glad to assist!

We’d like to discuss this further and to do so, please reach out to our Cancellations team via cancel@box.com or open a case through Box Support. 

Thanks for posting, and we hope to get this sorted out very soon!

Could you provide more detailed instructions? If I click Box Support, it redirects me to the same Community Support forum that I submitted this through. I’m not sure how to open a ticket other than that. I also did try to e-mail cancel@box.com before posting here, and it was returned as undeliverable (address not found)

Hi ​@pb_nvlgc, Thank you for responding!  

We’ve modified your account and you should be able to submit a new case. Could you please check out this link again?

Hope it works, and please let us know how it goes.