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I need to change my account email address

  • September 8, 2026
  • 1 reply
  • 21 views

I need to change my email address because my email provider is shutting down. I couldn’t find a way to contact customer service directly. Looking forward to receiving advice/support.

Thank you!

Best answer by Rona Box

Hi ​@Saram, 

Welcome to Box Community, and we can walk you through in updating your primary email address! 

 

Note: only use an email address that is not currently used in Box, or on any Box account. 

 

To update your primary email address, you should start by adding a new email to your Box account. 

To add an email address:

  1. Log in to Box.com and navigate to Account Settings, scroll down to Login and Email Addresses
  2. Select one of the following options:
    • For paid accounts, click Link Email.
    • For free accounts, click Link Personal Email.
  3. Enter a valid email address.
  4. Click Save.

An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to your account.

To make a secondary email address your primary email address:

  • Click Make Primary next to the email address you want as your primary email address.

If you have decided to fully remove your email: 

  1. Click Remove next to the email address you want to remove.
  2. In the confirmation dialog box, click Okay.

Hope it helps! Let us know if you have additional questions. 

 

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • Answer
    • September 8, 2026

    Hi ​@Saram, 

    Welcome to Box Community, and we can walk you through in updating your primary email address! 

     

    Note: only use an email address that is not currently used in Box, or on any Box account. 

     

    To update your primary email address, you should start by adding a new email to your Box account. 

    To add an email address:

    1. Log in to Box.com and navigate to Account Settings, scroll down to Login and Email Addresses
    2. Select one of the following options:
      • For paid accounts, click Link Email.
      • For free accounts, click Link Personal Email.
    3. Enter a valid email address.
    4. Click Save.

    An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to your account.

    To make a secondary email address your primary email address:

    • Click Make Primary next to the email address you want as your primary email address.

    If you have decided to fully remove your email: 

    1. Click Remove next to the email address you want to remove.
    2. In the confirmation dialog box, click Okay.

    Hope it helps! Let us know if you have additional questions. 

     

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