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Authenticator app

  • September 29, 2026
  • 1 reply
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My Boss cannot locate authenticator app used when Box account was set up and the alternative method has her incorrect phone number so she cannot log in that way as it’s being sent to a land line.
How can she reset her 2FA?

Thanks!

Best answer by Rona Box

Hi ​@NadieP, 

Welcome to Box Community, and we will assist restore your Boss’s Box access! 

Since the account holder cannot authenticate, will you instruct the user to reach out to the Box Support team by herself? We may need her account details in the process of disabling her Multi-Factor Authentication (MFA). 

 

I understand that she can’t sign in right now. No worries! She can still submit a support case through this support link. 

 

Thanks for taking the time to reach out in your Boss’s behalf. We hope to get this sorted out soon! 

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    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • Answer
    • September 30, 2026

    Hi ​@NadieP, 

    Welcome to Box Community, and we will assist restore your Boss’s Box access! 

    Since the account holder cannot authenticate, will you instruct the user to reach out to the Box Support team by herself? We may need her account details in the process of disabling her Multi-Factor Authentication (MFA). 

     

    I understand that she can’t sign in right now. No worries! She can still submit a support case through this support link. 

     

    Thanks for taking the time to reach out in your Boss’s behalf. We hope to get this sorted out soon! 

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