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Question

Trouble setting up a new account

  • June 4, 2026
  • 1 reply
  • 9 views

Please can anyone tell me what is the meaning of this “There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.” 

Trying to open a new Box account separate from current one and got this message...

1 reply

Rona Box
  • Community Manager
  • June 5, 2026

Hi ​@Steph

Welcome to Box Community, and we’re glad to help with your account registration! 

In order to help you review this error, I’ll create support case and a member from the Box Product Support team will reach out via email. 

 

Thanks for posting, and we hope to get this sorted out soon!