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Trouble setting up a new account

  • June 4, 2026
  • 2 replies
  • 103 views

Please can anyone tell me what is the meaning of this “There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.” 

Trying to open a new Box account separate from current one and got this message...

Best answer by Rona Box

Hi ​@Steph

Welcome to Box Community, and we’re glad to help with your account registration! 

In order to help you review this error, I’ll create support case and a member from the Box Product Support team will reach out via email. 

 

Thanks for posting, and we hope to get this sorted out soon!

2 replies

Rona Box
  • Community Manager
  • Answer
  • June 5, 2026

Hi ​@Steph

Welcome to Box Community, and we’re glad to help with your account registration! 

In order to help you review this error, I’ll create support case and a member from the Box Product Support team will reach out via email. 

 

Thanks for posting, and we hope to get this sorted out soon!


  • New Member
  • September 10, 2026

I have the same issue. This is a little upsetting to be honest all im trying to do is upgrade to the personal pro plan. I have a plan already with my other company and jsut wanted to create this one with my personal email and upgrade to pro right away.