Hello. I have been using the free box account and recently accepted an invite from my organization’s admin to Box Enterprise. I see all of my folders I had in my free account and even see the note on the side that says how many files are in the folder, but when I click on the folder I don’t see any files. Where did everything go???? Help please!
Solved
Accepted Enterprise Invite, but now all files are gone
Best answer by Rona Box
Hi
Welcome to Box Community, and we’ll assist with your missing contents!
When a freemium user is invited and rolled into an Enterprise account, there is a backend migration and provisioning process. As a result, it can take up to 24 hours for all existing folders, files, and permissions to fully sync and display in the Enterprise environment.
If the folders are still appearing empty after the 24-hour window has passed, please let us know so we can investigate further.
Hope it helps!
Hi
Welcome to Box Community, and we’ll assist with your missing contents!
When a freemium user is invited and rolled into an Enterprise account, there is a backend migration and provisioning process. As a result, it can take up to 24 hours for all existing folders, files, and permissions to fully sync and display in the Enterprise environment.
If the folders are still appearing empty after the 24-hour window has passed, please let us know so we can investigate further.
Hope it helps!
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