I want to submit a support ticket, but the only option I’m given to post on this forum? I’m on the enterprise plan with the shield add on but the Classification section does not appear in the Admin Console. Looking to confirm if Box Shield/Classification is properly enabled on our account + some prorated refund or credit.
This is bizarre, even on free tiers of other SaaS I’ve been able to submit a ticket. Is this common practice for Box?
Solved
How do I submit a support ticket?
Best answer by Rona Box
Hi
Hi
Welcome to Box Community, and thank you for raising this concern regarding your access to various support channels in support.box.com.
As of this writing, we’re currently in touch with our specialist to get this fixed as soon as possible.
Upon review Box Shield/Classification is not yet enabled in your Enteprise account. To enable this and address your refund and credit queries , please reach out to billing@box.com.
Thanks for posting!
Hi
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