How do I submit a support ticket?

I want to submit a support ticket, but the only option I’m given to post on this forum? I’m on the enterprise plan with the shield add on but the Classification section does not appear in the Admin Console. Looking to confirm if Box Shield/Classification is properly enabled on our account + some prorated refund or credit. 

This is bizarre, even on free tiers of other SaaS I’ve been able to submit a ticket. Is this common practice for Box?