I tried to follow the steps on this page (https://support.box.com/hc/en-us/articles/ [removed by moderator] -Updating-your-Credit-Card-Information) to update my credit card info but keep receiving error.
Emailed billing [at] box [dot] com but no response (Case #3641826 and #3643559). The system is sending email to chase the outstanding.
When i tried sign-in to create a ticket at https://support.box.com/, it always redirect me back to https://app.box.com/folder/0 .
I am willing to resolve this as soon as possible but I definitely need the help from Box team.
