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Account Cancelation Missing

  • September 25, 2026
  • 1 reply
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Hi I need to cancel my account and the documentation suggesting a cancel account or subscription from my account settings page is not there

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Best answer by Rona Box

Hi ​@jondavidism, welcome to Box Community! 

We regret to hear that you’ll end your subscription, and rest assured that you’ll be correctly guided with your cancellation. 

 

Canceling a Business or Enterprise Account

Note: Only the account administrator can cancel a Business or Enterprise account.

  1. Go to Admin Console > Account & Billing.
    AdminConsole_AccountBilling.png
  2. In the Status field in the Account Information section, click Cancel Account.
  3. A pop-up window will ask you to confirm your action. After confirming, click Continue.
    Billing Cancel Flow Admin Console Modal.png
  4. Navigate through the pop-up screens and select Cancel My Account to complete the process.
  • The account will cancel at the end of the service term.

The account owner or administrator will receive a confirmation email once the cancellation has been processed. 

 

Make sure you are logged in as the primary admin if you’re cancelling. However, if you’re a Box Admin and find it difficult cancelling your Box subscription, you can email us at cancel@box.com.

 

Hope it helps! Feel free to reply for your additional questions. 

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1 reply

Rona Box
  • Rona Box
  • Community Manager
  • Answer
  • September 28, 2026

Hi ​@jondavidism, welcome to Box Community! 

We regret to hear that you’ll end your subscription, and rest assured that you’ll be correctly guided with your cancellation. 

 

Canceling a Business or Enterprise Account

Note: Only the account administrator can cancel a Business or Enterprise account.

  1. Go to Admin Console > Account & Billing.
    AdminConsole_AccountBilling.png
  2. In the Status field in the Account Information section, click Cancel Account.
  3. A pop-up window will ask you to confirm your action. After confirming, click Continue.
    Billing Cancel Flow Admin Console Modal.png
  4. Navigate through the pop-up screens and select Cancel My Account to complete the process.
  • The account will cancel at the end of the service term.

The account owner or administrator will receive a confirmation email once the cancellation has been processed. 

 

Make sure you are logged in as the primary admin if you’re cancelling. However, if you’re a Box Admin and find it difficult cancelling your Box subscription, you can email us at cancel@box.com.

 

Hope it helps! Feel free to reply for your additional questions. 

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