I am receiving a "storage full" notification on my account, but my actual usage is well below the limit. I still have plenty of available space, but the system is not updating or allowing me to upload files.
Could someone please help me resolve this issue or force-refresh my account storage status?
Best answer by Rona Box
Hi
Welcome to Box Community, and we’ll assist regarding your upload error!
I understand that this error can be confusing especially when you’re well aware that you have enough free space.
Upon review, you don’t own folders in Box and instead, the error comes from your collaborated folders. Please reach out to the folder owner and make sure that the owner has free space for your uploads.
Note: each folders space will count against the folder owner’s storage allocation.
Hope it helps! Feel free to reply if you have additional questions.
Hi
Welcome to Box Community, and we’ll assist regarding your upload error!
I understand that this error can be confusing especially when you’re well aware that you have enough free space.
Upon review, you don’t own folders in Box and instead, the error comes from your collaborated folders. Please reach out to the folder owner and make sure that the owner has free space for your uploads.
Note: each folders space will count against the folder owner’s storage allocation.
Hope it helps! Feel free to reply if you have additional questions.
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