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Please cancel my subscription/account and refund the renewal fee.

  • September 28, 2026
  • 1 reply
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Please cancel my subscription/account and refund the renewal fee.  The online system will not allow me to cancel the subscription and I cannot call anyone to cancel and request refund.  Please open a ticket to cancel my account.

Best answer by Rona Box

Hi ​@sdCloseAccountPlease, 

Welcome to Box Community, and we regret to hear that you’ll discontinue your subscription. We’re here to help with the cancellation. 

 

Let me submit a support case and our member from the Cancellations team will reach out to you shortly. 

Thanks for posting! 

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    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • Answer
    • September 30, 2026

    Hi ​@sdCloseAccountPlease, 

    Welcome to Box Community, and we regret to hear that you’ll discontinue your subscription. We’re here to help with the cancellation. 

     

    Let me submit a support case and our member from the Cancellations team will reach out to you shortly. 

    Thanks for posting! 

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