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Question

Unable to Receive Verification Email

  • September 28, 2026
  • 1 reply
  • 5 views

Hello,

I am unable to receive verification emails from Box.

I have checked my spam/junk folder, and the Box email domains have already been allowlisted on our mail server.

Could you please check whether the following email address is on the suppression list and remove it if necessary?

<removed personal information>

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • September 28, 2026

    Hi ​@Timo_tech, 

    Welcome to Box Community, and we will ensure that your are correctly receiving Box email notifications! 

     

    Upon review, your email address is correctly receiving emails from Box. Also, it appears that this Box account has been around for a couple of years. Instead, you might want to trigger a password reset instead of verification email. 

    To reset the password for your Box account, follow this process:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Hope it helps! Feel free to reply if you have additional questions. 

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