Box Developers page can't save any configuration

Hi Quyen,
I am also facing same error from yesterday
if you get any solution let me know

I cant add redirect url, edit or remove could any one give solution ASAP 

Worked ​@Vertongen . Thanks

I created an app in the https://app.box.com/developers/console and it's configured to use Oauth 2.0 but when i try to update the redirect URI the UI gives me a generic error no matter what i do. I have tried a dozen different changes to narrow it down from creating new apps, using different browsers, different redirect URI’s, - no luck or hint to why it can’t be saved. There are no changes that i could make as far as i can tell so may not be only related to redirect URI

The error says “Some changes on the Configurations page could not be saved”

I’m having the same issue

I tried to edit the data on the Configuration Page, but an error message always appeared when trying to save: Some changes on the Configuration Page could not be saved.

Thanks for help

👋 Hi ​@MichaalS, welcome to the Box Community! I’ve moved your post to this relevant thread.

Please check the pinned answer above this thread to help identify and resolve the issue. Thank you!

Hi, when i go to the specified link, it redirects me to  https://app.box.com/upgrade?source=signup and show the following. It doesn’t allow me to update anything

👋 Hi ​@hammadsanigosaas, I’ve moved your comment to this relevant thread.

It looks like you’re currently on a Free Individual account rather than a Developer account, which may be why you’re unable to modify the configuration. Please check the pinned answer above on how to resolve this. Thank you!

I follow the steps in the article you have given. Still I get the same error.

Once I go to developer.box.com and login, it takes me to https://app.box.com/developers/console. 
 

And then again the same error after editing the existing or creating new one.

Hi ​@thauthissa, it appears you’re currently logged in with a personal Box account, which is why the developer features and configuration options aren’t available. To access the Developer Console features, please sign up for and log in with a Developer account, as it is a different account type.

You can find guidance here: How to Get a Box Developer Account (Free Developer Plan).​​​​​​

Unable to save OAuth 2.0 Redirect URI / CORS Domains changes on Free account (Platform App)
 

Issue Description

After logging in at https://account.box.com/login, I accessed the Developer Console and created a Platform App. The app type was set to "User".

After that, when I changed the "OAuth 2.0 Redirect URI" and "CORS Domains" for the created Platform App and clicked "Save", it fails with the error: "Some changes to the configuration page could not be saved." The same failure occurs even when changing only the "OAuth 2.0 Redirect URI" or only the "CORS Domains" individually.

This issue does not occur on our paid Box account — it only occurs on our free account. We confirmed that the same operation succeeded on the free account on May 22, 2026.

Inquiry

Please advise on the cause of this issue and any possible workaround.

Environment

This occurs on a Windows 11 PC in both Google Chrome and Microsoft Edge, and has been reproduced on multiple devices.

Note: We are attaching screen captures of the error and three types of browser console logs captured at the time of the error.

​@Jey Bueno Box 

Hello. Thank you for adding me to the thread.

Is it possible to convert an existing personal account into a developer account?

Alternatively, is it possible to migrate a Platform app created under a personal account to a developer account?

👋 Hi ​@Yonezawa, welcome to the Box Community! I’d be happy to address your inquiries.

It is not possible to convert a personal/free account into a developer account. A free developer account is a distinct, standalone trial account plan designed for initial evaluations of developer tools. You will be needing to sign up to a developer account using a different email to access developer features and configuration options.

You cannot directly migrate or transfer a Platform app from a personal account to another developer or enterprise account.

Platform apps are strictly bound to the Enterprise ID (EID) under which they were created. There is no native migration path or “transfer” button to move an app configuration between different EIDs.

To resolve, you must manually recreate the application configuration (such as scopes, redirect URIs, and authentication settings) in the Developer Console of the target developer or enterprise account. If your application uses Server Authentication (like JWT or Client Credentials Grant), the Box Admin of the target enterprise will then need to authorize the newly created application in their Admin Console.

Thank you, and feel free to reach out if you have any other questions.

Hi, ​@Jey Bueno Box , thank you for your reply.

Since when has it no longer been possible to save changes with a free account, making registration with a developer account mandatory?

Hi ​@Yonezawa, I am unable to confirm the specific date about this change as we only have the documentation from when signing up to developer was paused and re-enabled.

However what I can confirm is that, Box eventually changed this behavior to combat platform abuse, splitting standard personal accounts from dedicated Box Developer Accounts. To prevent abuse, enhance security, and ensure platform integrity, Box updated its policies and platform architecture. Under the current model, saving configuration changes and creating new applications in the Developer Console requires a dedicated Developer Account or a sandbox environment associated with a paid Business-level plan or higher.

Thank you!

Hi, ​@Jey Bueno Box, was there any announcement or release from Box about this? If you have any information or a link about it, could you let me know?
 

What is the difference between the following?

Developer Account or a sandbox environment associated with a paid Business-level plan or higher.

We do not have a publicly documented date for this change. Free Individual accounts have always had limited admin and developer configurations, as they are designed for consumer use and were never intended for API development.

Around Q2 2024, there were reports from individual users who could no longer make configuration updates. Around the same time, Box reopened sign-ups for Free Developer accounts, a move that likely aligns with policy tightening and enforcement updates by Box.

Related community discussions about developer sign-ups:

Free Developer Account vs. Developer Sandbox

• A free Developer Account is a free trial plan designed for developers to get started with developer tools in a completely isolated environment. A Developer Sandbox is a permanent testing environment linked directly to a paid parent enterprise, providing a more efficient path to production.

• Free accounts are capped at 10 GB of storage on a basic tier. Sandboxes mimic the parent enterprise's paid plan (including storage, bandwidth, and API limits) and can sync add-on products like Box Shield, Box Relay, or Box Zones.

• Free accounts are managed individually. Sandboxes are created and managed by the parent enterprise's administrators (up to 10 per enterprise) and receive the support tier associated with the parent plan.

To learn more, please visit: Developer sandbox management FAQ

If you need further assistance with your developer account/settings or have additional questions, please submit a ticket to our Product Support team. Thank you!